Hi, I’m
Valeria Nicole Santa Cruz
San Antonio,TX
Summary
A recent graduate of the University of Texas @ San Antonio with a degree in Communication and minor in
Marketing. A hardworking individual with exceptional talents in work ethic, communication and time management skills.
Overview
6
years of professional experience
Work History
H-E-B
Cashier
08.2018 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
- Learned duties for various positions and provided backup at key times.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
H-E-B
Florist
02.2018 - Current
Job overview
- Created unique and eye-catching centerpieces and floral arrangements for hotels, restaurants and other businesses
- Responded to customer questions regarding flower availability, cost and anticipated project completion times.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Encouraged sales by developing creative in-store displays.
H-E-B
Customer Service Assistant
06.2017 - Current
Job overview
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Provided product knowledge to help customers select best products.
Education
The University of Texas At San AntonioSan Antonio, TX
Bachelor of Arts from Communication
05.2022
University Overview
- Cum Laude
- Dean's List [Fall 2020, Spring 2022]
- Honor Roll [Spring 2021]
- 3.6 GPA
Northwest Vista CollegeSan Antonio, TX
Associate of Arts
12.2020
Skills
- Communication Skills
- Work Task Prioritization
- Customer Service
- Work Ethic
- Team Work
Languages
Spanish
Limited Working
Timeline
Cashier
H-E-B
08.2018 - Current
Florist
H-E-B
02.2018 - Current
Customer Service Assistant
H-E-B
06.2017 - Current
The University of Texas At San Antonio
Bachelor of Arts from Communication
Northwest Vista College
Associate of Arts
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