Valerie Alvarez
Los Angeles,CA
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at Disneyland Resort. Excelled in store organization and cash management, significantly enhancing store operations and customer satisfaction. Demonstrated exceptional sales abilities and a commitment to maintaining high standards of cleanliness and store appearance. Proven track record of adapting to new technologies and improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Merchandise Associate
Disneyland Resort
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Ride Ops
Universal Studios Hollywood
05.2024 - 06.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
Part Time Store Supervisor
Forever 21
04.2021 - 05.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associates - Biology
California State University - Fullerton
Fullerton, CASkills
- Retail experience
- Store Organization
- Cash Management
- Sales abilities
- Cleaning procedures
Timeline
Merchandise Associate
Disneyland Resort
06.2024 - Current
Ride Ops
Universal Studios Hollywood
05.2024 - 06.2024
Part Time Store Supervisor
Forever 21
04.2021 - 05.2024
Associates - Biology
California State University - Fullerton
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