Valerie Anderson
Albany,GA
Summary
Over twenty years of professional customer service and patient care with comprehensive experience in managing sensitive information and ensuring compliance with regulatory standards. Proven ability to work collaboratively in a team to meet organizational goals and adapt to shifting priorities. Strong problem-solving skills and proactive approach to new tasks.
Overview
16
16
years of professional experience
Work History
Release of Information Specialist
Healthport Inc.
02.2014 - 08.2016
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
- Reproduced protected health information by using data extraction and file management techniques.
- Maintained accuracy, completeness, and security for medical records and health information.
- Supported colleagues during peak periods or absences by taking on additional workload when needed.
Patient Services Technician II
HCA Ed White Hospital/St. Petersburg General
06.2012 - 02.2014
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Patient Service Center Coordinator
Quest Diagnostics
11.2000 - 05.2012
- Reduced patient wait times by implementing effective scheduling strategies for staff coverage during peak periods.
- Conducted regular performance and safety evaluations for staff members, providing constructive feedback to aid in their professional development.
- Implemented quality assurance measures to continuously monitor and improve service center performance levels.
- Developed training materials and conducted orientation sessions for new hires and current employees to enhance and maintain skills and knowledge of policies and regulations.
- Ensured compliance with company policies and industry regulations through proper documentation and observation practices within the service center.
- Utilized problem-solving skills to address complex client issues effectively, ensuring prompt resolution and enhanced customer satisfaction ratings.
- Streamlined service center operations for optimal efficiency by implementing new processes and procedures.
- Established a positive working environment by fostering open communication among team members and encouraging collaboration.
Education
Phlebotomy Certification - Phlebotomy
Rasmussen University
New Port Richey, FLRespiratory Therapist Certification - Respiratory Therapy
Concorde Career College
Tampa, FL05.2016
Skills
- Customer service
- Information management
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
Timeline
Release of Information Specialist
Healthport Inc.
02.2014 - 08.2016
Patient Services Technician II
HCA Ed White Hospital/St. Petersburg General
06.2012 - 02.2014
Patient Service Center Coordinator
Quest Diagnostics
11.2000 - 05.2012
Phlebotomy Certification - Phlebotomy
Rasmussen University
Respiratory Therapist Certification - Respiratory Therapy
Concorde Career College