Valerie Andrade
Colton,CA
Summary
Adept at delivering exceptional customer service, I excelled as a Front Desk Receptionist at Heritage Victor Valley Medical Group, enhancing customer satisfaction through efficient service and maintaining confidentiality. Skilled in cash handling and fostering positive team relationships, I significantly contributed to a professional and welcoming environment.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Heritage Victor Valley Medical Group
12408 Hesperia Rd Victorville CA 92395
03.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalate
- Confirmed appointments, communicated with clients, and updated client records.
- Verify Eligible
- Filling out forms for workers Com, drug screening and DOTs
Order Fulfillment Associate, Billing, Customer Ser
Ashley Furniture Warehouse
1601 Ashley Way
01.2012 - 02.2021
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Trained new associates on basic and advanced shipment procedures.
- Followed SOPs to avoid mix-ups and damages to orders.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Processed daily orders through multi-carrier manifest system.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Fulfilled Orders
- Confirmed deliveries.
Education
Rubidoux High School
Jurupa Valley, CA06.1987
Skills
- Customer Service
- Listening Skills
- Cash Handling
- Scheduling
- Appointment Scheduling
- Scheduling appointments
- Filing
Timeline
Front Desk Receptionist
Heritage Victor Valley Medical Group
03.2021 - 02.2022
Order Fulfillment Associate, Billing, Customer Ser
Ashley Furniture Warehouse
01.2012 - 02.2021
Rubidoux High School