Summary
Overview
Work History
Education
Skills
Timeline
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Valerie A Scott

Pueblo West,US

Summary

I am a results-driven professional with 29 years of experience in determining eligibility for Colorado Works, Food Assistance, and Medicaid programs. I have expertise in navigating complex rules and processes, complemented by hands-on experience with CBMS and Salesforce systems. I am known for a proactive approach to challenges and a commitment to achieving goals, while demonstrating exceptional time management and problem-solving abilities. I am a strong asset to any team, consistently delivering high-quality results in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Case Manager Supervisor

Pueblo County Human Services
05.2018 - Current
  • Supervises case management team, ensuring compliance with regulations and quality standards.
  • Develops training programs to enhance staff skills and improve service delivery.
  • Implements workflow improvements, increasing efficiency in client assessment processes.
  • Analyzes program outcomes, utilizing data to drive strategic decision-making initiatives.
  • Provides ongoing support to case managers guiding them through problem-solving strategies and promoting best practice approaches.
  • Increases client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
  • Provides leadership, guidance and support to staff members.
  • Enhances team performance through regular supervision, coaching, and training of case managers.


Lead Case Manager

Pueblo County Department of Social Services
10.1998 - 04.2018
  • Provides lead work responsibilities over case managers. Reviews case plans for appropriateness.
  • Makes site visits and assesses the quality of care and compliance with program requirements.
  • Conducts interviews and assessments to identify individual client needs and/or risks.
  • Testifies in court as necessary.
  • Determines, monitors and maintains program eligibility and administer services within local, state or federal guidelines.
  • Provides crisis intervention and counseling to assist clients in resolving issues and other barriers to obtaining services.
  • Develops action or treatment plans, makes referrals and coordinates services to meet individual client needs; makes recommendations for short and long-term treatment, care or assistance.
  • Documents action/treatment plans, client progress and services provided.
  • Data entry, retrieval and maintenance of records, files and other materials according to established methods and procedures.
  • Determines need for recovery of funds or referral for fraud investigation.
  • Acts as an advocate for the client; coordinates with collateral agencies, families or service providers; provides follow-up case management to assist clients in resolving problems in receiving quality care and/or services.
  • Responds to requests for information and act as technical and referral source for clients and public regarding particular program assignments.
  • Provides administrative support for assigned program; compiles program statistics and coordinate the processing of appropriate paperwork.
  • Acts as a resource or expert in program area, providing technical guidance to less experienced staff.
  • Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; reviews professional journals, attends association and professional meetings; and otherwise maintains contacts with professionals to facilitate exchange of information.
  • Compiles data and information and completes various forms and reports.
  • Performs other duties as appropriate or necessary for performance of the job.
  • Assists with scheduling, directing and monitoring of daily operating procedures.
  • Processes referrals, coordinates procedures, trains new employees, assigns, reviews and approves cases, assists with determinations on difficult cases, interpret and explains new rules and regulations.
  • Monitors, tracks and audits several critical case management functions, providing reports and data to supervisors as needed.
  • Organizes and develops systematic methods for monitoring workflow.
  • Handles cases involving special problems.
  • Maintains data, records, files and other materials according to established methods and procedures.
  • Provides a wide range of case management functionality including information and referral, assessment, level of care determination, the provision of services and the development and monitoring of service plans.
  • Salary: $4354 USD Per Month
  • Hours per week: 40

Dss Eligibility Technician

Pueblo County Department of Social Services
10.1995 - 07.1998
  • Interview applicants, gather, assemble and review information regarding financial and non financial criteria relevant to initial and continuing eligibility. Verify information by direct contact, collateral contacts, phone contacts and/or home visits.
  • Determine the need for recovery of funds or referral for fraud investigations. Complete reports to investigative resources for suspected fraud. Prepare for testify at evidentiary and other hearings.
  • Inform the applicants of relevant program requirements and benefits. Explain appeal rights and procedures. Assist applicants in completing forms, securing documents and verifications. Inform receipts on a on-going basis of law or regulations changes affecting their continuing eligibility and/ or amount of their grant.
  • Approve and Deny application within appropriate times frames. Inform application in understandable terms of approval or denial of their applications.
  • Assess needs and provide information for referral to services staff. Make referrals to other community agencies for available services and assistance such as housing and clothing.
  • Analyze financial date, read and prepare correspondence and make written entries. Perform standard mathematical operations. Read, interpret and apply regulations. Follow office policies and procedures to develop and maintain effective working relationships with others encountered in the work. Deal effectively with persons who are hostile, distraught, or uncooperative. Communicate effectively orally and in writing.
  • Salary: 1300.00 USD Per Month
  • Hours per week: 40

Education

Bachelor's Degree - Business Management

University of Phoenix
Pueblo, Colorado
05.2000

Associate Degree -

Pueblo Community College
Pueblo, Colorado
05-1995

High School Diploma - undefined

East High School
Pueblo, Colorado
05.1990

Skills

  • Data processing expertise in CBMS
  • Client advocacy
  • Problem-solving
  • Time management
  • Case documentation
  • Records management
  • Organization and multitasking

Timeline

Case Manager Supervisor

Pueblo County Human Services
05.2018 - Current

Lead Case Manager

Pueblo County Department of Social Services
10.1998 - 04.2018

Dss Eligibility Technician

Pueblo County Department of Social Services
10.1995 - 07.1998

High School Diploma - undefined

East High School

Bachelor's Degree - Business Management

University of Phoenix

Associate Degree -

Pueblo Community College

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Valerie A Scott