Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Barton

Ellicott City,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Warranty Specialist

BAC Fireside Group
Raleigh, NC
05.2015 - Current
  • Checked documentation for accuracy and determined validity of warranty request.
  • Verified and processed best resolution for the issue.
  • Communicated effectively with customers, staff members of operations, finance and shipping department.

Customer Service and Cashier (part-time)

Gold Unlimited
Raleigh, NC
01.2016 - 01.2021
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.

Customer Service Representative

Coleman Floors
Morrisville, NC
01.2013 - 01.2015
  • Built, grew and maintained relationships with Builders and Homeowners to support business development.
  • Work closely with Builders and Homeowners to schedule installation and repairs.
  • Prepared all pricing and processed change orders
  • Coordinate all purchasing of flooring products and returns of defective products with manufacturers.

Education

High School Diploma -

Oakland Mills High School
Columbia, MD

Skills

  • Personal Data Evaluation
  • Policy Requirements and Eligibility
  • Customer Relations
  • Inquiry Requests
  • Warranty Details
  • Customer Satisfaction

Timeline

Customer Service and Cashier (part-time)

Gold Unlimited
01.2016 - 01.2021

Warranty Specialist

BAC Fireside Group
05.2015 - Current

Customer Service Representative

Coleman Floors
01.2013 - 01.2015

High School Diploma -

Oakland Mills High School

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Valerie Barton