Valerie Barton
Ellicott City,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Warranty Specialist
BAC Fireside Group
05.2015 - Current
- Checked documentation for accuracy and determined validity of warranty request.
- Verified and processed best resolution for the issue.
- Communicated effectively with customers, staff members of operations, finance and shipping department.
Customer Service and Cashier (part-time)
Gold Unlimited
01.2016 - 01.2021
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Representative
Coleman Floors
01.2013 - 01.2015
- Built, grew and maintained relationships with Builders and Homeowners to support business development.
- Work closely with Builders and Homeowners to schedule installation and repairs.
- Prepared all pricing and processed change orders
- Coordinate all purchasing of flooring products and returns of defective products with manufacturers.
Education
High School Diploma -
Oakland Mills High School
Columbia, MDSkills
- Personal Data Evaluation
- Policy Requirements and Eligibility
- Customer Relations
- Inquiry Requests
- Warranty Details
- Customer Satisfaction
Timeline
Customer Service and Cashier (part-time)
Gold Unlimited
01.2016 - 01.2021
Warranty Specialist
BAC Fireside Group
05.2015 - Current
Customer Service Representative
Coleman Floors
01.2013 - 01.2015
High School Diploma -
Oakland Mills High School
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