Valerie Caillier
Shingle Springs,CA
Summary
Proven track record in boosting customer satisfaction and team performance, notably at Bath & Body Works Inc. Skilled in customer service and sales development, achieving consistent monthly sales goals. Demonstrates exceptional teamwork, collaboration, and problem-solving abilities, leading to significant improvements in efficiency and outcomes. Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Sales Associate
A4 Promotions
Rancho Cordova, CA
10.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Realtor Associate
MFH Realty
Prosper, TX
01.2018 - 07.2022
- Negotiated favorable contract terms for clients by leveraging market research and strong communication skills.
- Addressed client concerns promptly with professionalism to maintain trust throughout the transaction process.
- Collaborated with fellow real estate professionals in a team-oriented environment to achieve shared success and contribute to overall company growth.
- Educated clients on market trends, financing options, and the home buying process to empower informed decisionmaking.
- Expanded clientele base through referrals, social media presence, and targeted marketing efforts.
- Managed multiple property listings simultaneously while maintaining high levels of organization to ensure no details were overlooked or deadlines missed.
- Streamlined transaction processes to ensure smooth closings, coordinating closely with all parties involved.
- Advised clients on property staging techniques to enhance curb appeal and attract potential buyers quickly.
- Achieved top performer status consistently by maintaining a strong work ethic and dedication to client success.
- Guided first-time homebuyers through the entire process, offering expert advice on mortgage options, inspections, appraisals, and contract negotiations.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Prepared and presented contracts and other legal documents to clients.
Field Operations Clerk
Energy Transfer Partners L.P
Artesia, NM
11.2016 - 12.2017
- Boosted customer satisfaction levels through prompt and professional handling of inquiries related to ongoing jobs or completed work orders.
- Played a crucial role in maintaining high levels of employee morale among field teams, consistently recognizing and acknowledging their achievements and contributions to project success.
- Supported continuous improvement efforts within the organization by identifying potential areas for process enhancement in field operations management and proposing viable solutions.
- Increased accuracy of data entry tasks by implementing quality control measures and regular audits.
- Improved workflow efficiency by streamlining field operations documentation and communication processes.
- Streamlined administrative processes associated with permits and licenses required for specific job sites, minimizing delays or disruptions to ongoing projects.
- Analyzed key metrics and business performance to drive data-supported decisions.
- Assisted in maintaining accurate inventory records, ensuring timely delivery of materials to job sites.
- Assisted in budget management tasks, helping to keep projects within financial constraints without sacrificing quality or timeliness.
- Kept detailed records of personnel assignments, hours worked, and expenses incurred during each project phase, supporting accurate billing practices at completion stages.
- Worked with cross-functional teams to drive process and system improvements.
- Supported regulatory compliance efforts through diligent record-keeping and reporting activities.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Project Manager
Winters Construction
Farmington, NM
05.2013 - 10.2016
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Developed and maintained project documentation for reliable records.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Monitored and tracked project metrics and collected data to share with project members.
- Generated weekly and monthly status reports for helpful progress tracking.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Continuously sought opportunities for professional growth by attending industry conferences, networking events, and participating in relevant training sessions.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Reduced project costs with effective budget management and resource allocation strategies.
Customer Service Sales Agent Team Leader
Bath & Body Works Inc.
Farmington, NM
09.2011 - 03.2013
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Maintained associate payroll, benefit and performance information.
- Led, built and developed team for modeling service excellence.
- Enhanced team performance by providing ongoing training, coaching, and feedback to sales agents.
- Led by example setting high standards in professionalism, ethical conduct, punctuality which inspired dedication from my teams.
- Analyzed sales data for insights into trends and opportunities for improvement, leading to targeted action plans that drove results.
- Managed a high-performing team of sales agents, consistently meeting or exceeding monthly performance goals.
- Facilitated open communication between team members by conducting weekly meetings that encouraged brainstorming and idea-sharing sessions aimed at improving our approach toward achieving objectives.
- Mentored new hires during onboarding processes, helping them acclimate quickly to their roles and responsibilities as sales agents.
- Achieved sales targets through effective team management and motivation.
- Reduced employee turnover by fostering a positive work culture, recognizing achievements, and providing growth opportunities.
- Conducted regular performance reviews for each team member, identifying areas of strength and opportunities for development.
- Assisted upper management with strategic planning, implementing new initiatives that enhanced overall customer satisfaction levels.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Monitored daily sales performance and provided feedback to each team member.
Education
Associate in Psychology - Psychology
Arizona State University
Tempe, AZ06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Money Handling
- Meeting deadlines
- Sales Development
Languages
Spanish
Professional Working
Timeline
Sales Associate
A4 Promotions
10.2022 - Current
Realtor Associate
MFH Realty
01.2018 - 07.2022
Field Operations Clerk
Energy Transfer Partners L.P
11.2016 - 12.2017
Assistant Project Manager
Winters Construction
05.2013 - 10.2016
Customer Service Sales Agent Team Leader
Bath & Body Works Inc.
09.2011 - 03.2013
Associate in Psychology - Psychology
Arizona State University