Valerie De Oliveira
Sacramento,CA
Summary
Devoted to hard work and outstanding customer service. I am reliable and intentional, with a high level of professionalism, patience, and efficiency. Proven to increase patients/clients loyalty and contribute to company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Assistant
LEV Designs
Roseville, CA
01.2024 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported executives in decision-making processes by conducting research.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building and boosting morale within the workplace.
Business Owner-Lash Artist
VL Lashes
Sacramento, CA
03.2020 - 12.2023
- Increased client satisfaction by implementing innovative business strategies and excellent lash services.
- Provided Social Media Marketing
- Established strong client relationships through excellent communication and attentiveness
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Identify potential growth areas.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Consulted with clients to assess needs and propose optimal results
Esthetician
Faces 365
Roseville, CA
02.2019 - 12.2019
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Ensuring a positive experience for all clients.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Participated in ongoing professional development opportunities
Sales Associate
Nordstom
Sacramento, CA
03.2016 - 06.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Esthetician License - Aesthetics
Paul Mitchell
Sacramento, CA07.2016
Diploma -
El Camino Fundamental High School
Sacramento, CA06.2014
Skills
- Administrative Support
- Office Management
- Excellent Verbal/Written Skills
- Appointment/Scheduling bookings
- Meticulous attention to detail
- Experience with,Word, Excel, and Microsoft Teams
- Customer Service-Oriented
- Strong Problem Solver
- Executive Support
- Adaptability and Flexibility
Certification
California Capital Financial: Development-Business Training
Star Lash Extensions: Lash Extension Certificate
Timeline
Executive Assistant
LEV Designs
01.2024 - Current
Business Owner-Lash Artist
VL Lashes
03.2020 - 12.2023
Esthetician
Faces 365
02.2019 - 12.2019
Sales Associate
Nordstom
03.2016 - 06.2018
Esthetician License - Aesthetics
Paul Mitchell
Diploma -
El Camino Fundamental High School