Valerie DiGiacomo
Timonium,MD
Summary
Dedicated Enrollment Specialist with over 20 years of experience. Skilled in student information management and batch registration processing. Committed to enhancing operational efficiency and customer satisfaction through effective communication and meticulous record-keeping.
Overview
22
22
years of professional experience
Work History
Enrollment Specialist, II
Community College of Baltimore County
Baltimore, MD
06.2003 - 06.2025
- Resolved student inquiries regarding registration and enrollment processes.
- Performed data entry and maintained accurate records of student enrollment information.
- Verified all required documentation prior to enrolling a student in classes.
- Replied to faculty, staff, and student emails in a timely manner.
- Processed batch registrations for the School of Health Professions, Human Services Counseling, and the Automotive Departments.
- Assist with updating student information for MHEC, per the direction of the Registrar.
- Assist coworkers with issues that need further attention.
Customer Service Manager, Bookstore
Community College of Baltimore County
Baltimore, MD
06.2003 - 06.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Trained employees in all aspects of the front desk, including cashier duties, processing third-party documents, returns, and problem-solving.
- Ordered health and beauty aids, snacks, team shirts, and merchandise.
- Processed all buyback textbooks.
- Made sure all registers were counted at the end of the shift.
- Prepared the temporary bookstore at another campus was stocked with necessary textbooks and merchandise.
Education
High School Diploma -
Dulaney High School
Timonium, Maryland06-1975
Skills
- Data entry
- Enrollment processing
- Document verification
- Student information management
- Batch registration processing
- Customer relationship management
- Problem solving
- Attention to detail
- Email correspondence
Timeline
Enrollment Specialist, II
Community College of Baltimore County
06.2003 - 06.2025
Customer Service Manager, Bookstore
Community College of Baltimore County
06.2003 - 06.2017
High School Diploma -
Dulaney High School
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