Valerie Federico
Nashua,NH
Summary
Results-driven Title Boxing Club Manager with a passion for fitness and proven leadership skills. Leveraging expertise in boxing techniques, fitness programming, and operational management to drive exceptional member experiences. Adept at leading teams to achieve club goals, implementing effective sales strategies, and fostering a vibrant community atmosphere. Known for innovative approaches, staff development, and dedicated customer service that enhances club success.
Overview
6
6
years of professional experience
Work History
Manager
Title Boxing Club
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Training new team members for the sales desk position.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
- Processed all membership cancellations and holds.
- Member Retention. Enhancing member experience through hosting events and outings in the club.
- Worked delinquent accounts
- Prospecting and follow up with new leads. Self generated, Online Inquiries.
- Setting up events outside of the club.
- Working with companies that have wellness programs offered to employees.
- Setting up private classes for team building with outside businesses .
- Instruct Group Fitness Boxing Classes
- Instruct Group Fitness Box and lifting classes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Title Boxing Club
03.2018 - 12.2019
- Accomplished multiple tasks within established timeframes.
- Managed a smaller club - More opportunities for one on one engagement.
- Instructed group fitness boxing classes.
- Organized events for member growth and retention.
- Boosted sales though member referrals.
Assistant Manager
Title Boxing
03.2017 - 02.2018
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Hosted outside events to increase outside leads.
- Instructed group fitness boxing classes.
- Open and Closed Club.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu
Cambridge, MASkills
Team Leadership
Fitness Expertise
Member Satisfaction
Sales Growth
Problem Solving
Timeline
Manager
Title Boxing Club
01.2020 - Current
Manager
Title Boxing Club
03.2018 - 12.2019
Assistant Manager
Title Boxing
03.2017 - 02.2018
Associate of Arts - Culinary Arts
Le Cordon Bleu
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