Valerie Flowers-Loyd
MEMPHIS,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Material Handler
Federal Express
Memphis, Tennessee
12.2025 - Current
- Inspects incoming shipments for damage or discrepancies.
- Received and distributed incoming materials to designated locations.
- Supported other warehouse personnel in completing tasks efficiently.
Material Handler
Fed Ex Ground
Memphis, Tennessee
11.2025 - 12.2025
- Sorted packages based on destination and delivery routes.
- Followed procedures for secure packaging and labeling of shipments.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
Airport Emergency Dispatcher
Memphis Airport Authority
Memphis, Tennessee
09.1991 - 01.2023
- Coordinated emergency responses for incidents at Memphis Airport.
- Monitored communication systems for urgent dispatch needs.
- Managed radio communications between airport personnel and emergency services.
- Documented incident reports for review and analysis.
- Assisted in training new dispatchers on protocols and procedures.
- Collaborated with law enforcement and medical teams during emergencies.
- Prioritized incoming calls to ensure timely response actions.
- Maintained updated knowledge of airport layout and emergency resources.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Participated in training sessions designed to improve knowledge base related to job functions.
- Coordinated resources between responding agencies during multi-agency incidents.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Provided support services such as locating alternate transportation for stranded motorists and coordinating tow truck services for disabled vehicles.
- Conducted follow-up calls with individuals who had previously requested assistance.
- Assisted callers by providing pre-arrival instructions until help arrived at scene.
- Used radio, telephone and computer system to update first responders with new information.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
Education
Respiratory Care -
Christian Brothers College
05.1989
Biology/Chemistry -
Lemoyne Owen College
05.1987
Skills
- Customer Service
- Telephone Systems
- TTY
- Weather
- Crash Phone
- MLGW
- TSA
- Everbridge
- Computer Systems
- Microsoft Word
- Microsoft Excel
- Windows
- CAD System
- Shelby County Warrant
- PIDS
- Fire Systems
- Security/Camera Monitoring
- Perimeter intrusion detection system
- Videos
- Bunker Alarm
- Camera Control
Timeline
Material Handler
Federal Express
12.2025 - Current
Material Handler
Fed Ex Ground
11.2025 - 12.2025
Airport Emergency Dispatcher
Memphis Airport Authority
09.1991 - 01.2023
Respiratory Care -
Christian Brothers College
Biology/Chemistry -
Lemoyne Owen College