Hi, I’m
Valerie Floyd
Chicago,IL
Overview
12
years of professional experience
Work History
GardaWorldChicago
Shift Supervisor
04.2023 - 03.2024
Job overview
- My job as supervisor was to communicate, assign tasks, organizational needs, oversee employees performance, provide guidance and report inappropriate behavior to my manager
Allied UniversalChicago
Security Officer
03.2020 - 07.2023
DialAmericaRemote
Customer Service Call Center Representative
03.2021 - 08.2022
Job overview
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Maintained strong call control and quickly worked through scripts to address problems
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
UnumRemote
Customer Service Representative
05.2020 - 02.2021
Job overview
- Demonstrated excellent communication skills in resolving consumer complaints and health insurance needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Securitas Security
Security Officer
02.2017 - 03.2020
Job overview
- Guarded restricted areas to prevent unauthorized entry
- Secured personnel and premises by inspecting buildings and patrolling property
- Documented security-related situations and submitted in-depth reports to superiors
- Verified photo IDs and tickets to allow guests passage.
D&W Fine PackElk Grove Village
Packer
01.2016 - 07.2018
Job overview
- Assembled cartons, crates and containers to prepare for shipping
- Assembled customer orders from stock and packed items in boxes
- Reported safety or workflow concerns to leadership for further investigation
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
Paper SourceForest Park
Picker & Packer
04.2014 - 08.2016
Job overview
- Fulfilled orders quickly to accomplish challenging daily objectives
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Pulled and packed product using various tools and equipment to meet order goals.
Dart WarehouseNaperville
Picker/Packer/Warehouse Shipper
08.2012 - 04.2013
Job overview
- Selected products and items from shelves and pallets for customer orders
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Timeline
Shift Supervisor
GardaWorld
04.2023 - 03.2024
Customer Service Call Center Representative
DialAmerica
03.2021 - 08.2022
Customer Service Representative
Unum
05.2020 - 02.2021
Security Officer
Allied Universal
03.2020 - 07.2023
Security Officer
Securitas Security
02.2017 - 03.2020
Packer
D&W Fine Pack
01.2016 - 07.2018
Picker & Packer
Paper Source
04.2014 - 08.2016
Picker/Packer/Warehouse Shipper
Dart Warehouse
08.2012 - 04.2013
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