Valerie Fowler
Prince George,Virginia
Summary
Resourceful and detail oriented worker with strong organizational skills; successful in fast paced setting with expertise in customer service and multitasking. Responsible, productive and ready to take on new challenge.
Overview
19
19
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
02.2016 - 03.2024
- Maintained and balanced cash drawer daily as well as maintained adequate cash supply as TCR and Cash Vault Custodian.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills while providing knowledgeable assistance and addressing their needs and issues promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Supported office efficiency by performing clerical tasks such as answering phones, filing documents, data entry, photocopying, scanning, and faxing documents and maintaining supplies.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under stressful or unusual circumstances.
- Performed tasks as Back-up Supervisor while Supervisor was out.
- Trained and mentored new associates.
Customer Sales and Service Rep
Wells Fargo Bank, N.A.
11.2004 - 02.2016
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Trained new team members, providing guidance and support as needed while helping them develop their customer service skills.
Education
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
Garden City, NYSkills
- Goal-Oriented
- Problem-solving abilities
- Customer Service
- Interpersonal communication skills
- Money handling abilities
- Administrative Support
- Self Starter
Timeline
Sales and Service Representative
First Citizens Bank
02.2016 - 03.2024
Customer Sales and Service Rep
Wells Fargo Bank, N.A.
11.2004 - 02.2016
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
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