Valerie Garza
Pasadena,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Bunny Stop. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for maintaining high-quality standards while managing operations and fostering team collaboration. Adaptable and reliable, consistently meeting financial targets.
Overview
20
20
years of professional experience
Work History
Cashier Team Lead
Bunny Stop
Pasadena, TX
10.2024 - 03.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Loan Officer
Service Loans
Conroe, TX
03.2023 - 03.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
General Secretary
Joann Fabric And Craft
Houston, TX
02.2005 - 02.2008
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Manager of Operations
Ab Wireless
Pasadena, TX
04.2019 - 04.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Retail Sales Associate
Old Navy
Houston, TX
03.2009 - 03.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor Of Business Information Systems - Business Accountancy
San Jacinto College
Pasadena, TX06.2027
Diploma - Healthcare
Gladys Porter Highschool
Brownsville, TX05.1998
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Team management
- Punctual and reliable
- Positive attitude
- Cashier training
- Store opening and closing
- Product knowledge
- Opening and closing procedures
- Workflow coordination
- Cash drawer reconciliation
Languages
Spanish
Full Professional
Timeline
Cashier Team Lead
Bunny Stop
10.2024 - 03.2025
Loan Officer
Service Loans
03.2023 - 03.2024
Manager of Operations
Ab Wireless
04.2019 - 04.2021
Retail Sales Associate
Old Navy
03.2009 - 03.2015
General Secretary
Joann Fabric And Craft
02.2005 - 02.2008
Bachelor Of Business Information Systems - Business Accountancy
San Jacinto College
Diploma - Healthcare
Gladys Porter Highschool