Valerie Gerlach
Lincoln,NE
Summary
Proven leader with extensive experience in store management at Bagels And Joe, where I streamlined operations and enhanced customer satisfaction. Excelled in multitasking, organizational efficiency, and fostering team leadership. Demonstrated problem-solving prowess and a friendly, positive approach, significantly improving store functionality and employee morale without compromising on service quality.
Overview
7
7
years of professional experience
Work History
Store Manager
Bagels And Joe
11.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Front of House
Vikes Corner
01.2017 - 07.2019
- Streamlined front of house operations for improved efficiency and overall guest experience.
Education
Bachelor of Arts - Biology
Nebraska Wesleyan University
Lincoln, NE05.2024
Skills
- Problem-Solving
- Multitasking and Organization
- Store operations
- Team Leadership
- Customer Relations
- Leadership Development
- Friendly and Positive
Additional Information
- Played college softball (Nebraska Wesleyan) for 5 years, going on 6.
- Created personal business plan for future goals
Timeline
Store Manager
Bagels And Joe
11.2020 - Current
Front of House
Vikes Corner
01.2017 - 07.2019
Bachelor of Arts - Biology
Nebraska Wesleyan University
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