Valerie Gonzalez
Clark,NJ
Summary
Highly organized and dependable professional with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to achieving team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mercedes-Benz Of Union
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Lead Retail Customer Service Associate
FedEx
11.2021 - 05.2024
- Coordinated operations to ensure adherence to deadlines and quality standards.
- Informed customers about company offerings, including products, services, routes, and rates.
- Assemble parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
- Kept store environment tidy and well-organized, boosting customer satisfaction.
Kindergarten Teacher
Lightbridge Academy
11.2019 - 09.2021
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Built positive relationships with students and families for safe, trusted learning support.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Evaluated student progress regularly through formative assessments to inform instructional decisions.
Waitress
Paragon Tap and Table
10.2018 - 11.2019
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Executed customer checkouts using cash registers and card machines.
- Increased satisfaction levels by ensuring concerns were addressed swiftly and service was attentive.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Benihana
09.2016 - 10.2018
- Managed demanding scenarios with poise, ensuring top-notch service quality during peak hours.
- Balanced various tables and orders simultaneously, ensuring timely service delivery.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Nail Technician License -
Pro Beauty Academy
Edison, NJ11.2021
High school diploma -
Union Cty Voc Tech & Arthur L. Johnson High School
Scotch Plains, NJ06.2019
Skills
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Strong work ethic
- Issue handling
- Multitasking and organization
Certification
- First Aid Certification
- CPR Certification
- Child Development Certification
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Mercedes-Benz Of Union
07.2024 - Current
Lead Retail Customer Service Associate
FedEx
11.2021 - 05.2024
Kindergarten Teacher
Lightbridge Academy
11.2019 - 09.2021
Waitress
Paragon Tap and Table
10.2018 - 11.2019
Waitress
Benihana
09.2016 - 10.2018
Nail Technician License -
Pro Beauty Academy
High school diploma -
Union Cty Voc Tech & Arthur L. Johnson High School