Valerie Guerra
San Antonio,TX
Summary
Organized and efficient receptionist with extensive experience in front desk operations, including customer inquiries, appointment scheduling, and record maintenance. Proficient in verbal and written communication, fostering positive interactions with clients and colleagues. Proven track record of streamlining office processes to enhance workflow and client satisfaction. Successfully created a welcoming environment while managing multiple tasks effectively.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
North Central Family Practice
San Antonio, TX
12.2012 - 05.2025
- Delivered comprehensive administrative support through effective document management and data entry.
- Greeted customers, fostering a welcoming and positive atmosphere.
- Executed precise data entry for customer information records.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments through various methods, including credit cards and checks.
- Scheduled and confirmed appointments to optimize time management.
Education
Medical Assistant - Medical
Southern Careers Institute
TX08-2012
Skills
- Phone communication
- Payment processing
- Data entry
- Administrative support
- Customer service
- Vital signs monitoring
- Electrocardiogram (EKG)
- Patient triage
- Phlebotomy techniques
- Ear irrigation procedures
- Assisting with minor procedures
- Sterilization of medical equipment
- Urinalysis collection
- Medical terminology expertise
- ICD-10 coding
Timeline
Front Desk Receptionist
North Central Family Practice
12.2012 - 05.2025
Medical Assistant - Medical
Southern Careers Institute
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