Valerie Guerrero
Houston,TX
Summary
Hi, my name is Valerie. I’m 18 years old. I am very hardworking and always strive to improve myself everyday.I put in maximum effort into everything I do. I have always been complimented on my customer service by every manager I’ve worked with. I’m very compassionate and understanding and those two skills are important in any job you have.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Meridian Hospital
Houston, TX
05.2024 - 11.2024
- Scheduled appointments for patients and coordinated follow-up visits as needed. M
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Monitored patient progress and updated care plans accordingly.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Counselled patients on potential financial liabilities and payment requirements.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Online Personal Shopper
Walmart
Houston, TX
09.2022 - 06.2024
- Greeted customers and answered product or service questions.
- Greeted customers and provided excellent customer service.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Analyzed consumer feedback data to understand customer needs better.
- Suggested comparable products to replace out-of-stock items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Processed refunds, returns and exchanges efficiently.
Office Manager
Supreme Mold Testing
Houston, TX
06.2023 - 12.2023
- Interpreted and communicated work procedures and company policies to staff.
- Answered all phone calls from clients with questions
- Communicated between clients and employees on the field
- Scheduled clients
- Scheduled employees
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Managed office budget to handle inventory, postage and vendor services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
High School Diploma -
Bellaire High School
Houston, TX06-2024
Skills
- Customer service
- Problem solving
- Data entry
- Reliability
- Patient outreach and Follow-up
- Effective communication
- Scheduling
- Active listening
- Resolving problems
- Attention to detail
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Meridian Hospital
05.2024 - 11.2024
Office Manager
Supreme Mold Testing
06.2023 - 12.2023
Online Personal Shopper
Walmart
09.2022 - 06.2024
High School Diploma -
Bellaire High School