Valerie Harrison
The Home Depot
Vancouver,WA
20
years of professional experience
Detail-driven professional with extensive experience in customer service and healthcare support. Known for strong organizational and problem-solving skills and teamwork, effectively enhancing workflows and customer/patient experiences. Ready to leverage expertise and learn new skills to drive operational efficiency.
Work History
Pro Account Sales Associate
2 Years 1 Month- Assist customers in product selection, asking appropriate questions to ensure that they have all of the necessary parts for their project.
- Build and maintain relationships with customers to encourage repeat business.
- Follow through with orders, ensuring that products arrive in a timely manner and keeping customers updated when there are delays.
- Process transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintain organized and visually appealing product displays to attract customer attention.
- Respond to customer inquiries, providing knowledgeable information on products and services.
Endoscopy Technician
5 Months- Assisted in preparation and setup of endoscopy equipment for procedures.
- Ensured compliance with infection control protocols during procedures as well as decontamination and cleaning process.
- Collaborated with medical staff to optimize workflow and enhance patient experiences.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with biopsies, polypectomies, and various other diagnostic and interventional procedures.
Endoscopy Technician and Unit Admin Assistant
16 Years 11 Months- Maintained sterilization protocols, enhancing safety standards in endoscopic procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with biopsies, polypectomies, and esophogeal dilations.
- Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Sanitized and assessed pre-procedure and recovery bays while following endoscopy schedule.
- Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
- Kept detailed track of inventory levels and placed orders for new supplies.
- Safeguarded patient privacy by adhering to strict HIPAA guidelines when handling sensitive medical information.
- Provided administrative support for medical staff, streamlining communication between departments, staff, physicians, and family members.
- Maintained and improved filing systems, increasing accessibility of critical documents for staff use.
- Participated in training for new administrative staff, fostering a collaborative work environment and knowledge sharing.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
GED
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Reliable and punctual
POS system operation
Product recommendations
Order processing
Verbal and written communication
Contact follow-up
Interests
Crafting
DIY
and Upcycling Projects
Graphic Design having used Home Depot's deck design program.
Road Trips
Gardening
Offering time and support to animal shelters.
I like working with my hands and fixing things.
Timeline
Pro Account Sales Associate
The Home Depot
05.2024 - CurrentRead More
Endoscopy Technician
CentraCare Health - St. Cloud Hospital
11.2023 - 04.2024Read More
Endoscopy Technician and Unit Admin Assistant
Houston Methodist Baytown Hospital
11.2006 - 10.2023Read More
Irondale High School
GED
Read More