Valerie Melendez
Crisis Intervention
Lake Village,IN
Summary
Motivated customer service specialist with over 10 years Customer Service experience in a fast-paced, team-based environment. Energetic Customer Representative with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
20
20
years of professional experience
Work History
Manager
Speedway
Peotone, IL
11.2011 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Educator
Trendsetter Paul Mitchell School
Tinley Park, IL
07.2009 - 09.2011
- Led class instruction in Cosmetology.
- Monitored students’ academic progress and referred students who were struggling to campus resources.
- Advised and mentored undergraduate students placed on academic probation.
- Coached students on public speaking and presentation skills.
- Guided students in using technology to support educational research.
Office Manager
Verdtech LLC
Lake Village, IN
09.2003 - 01.2009
- Processed accounts receivable and accounts payable.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Divided cargo received by account number and intended location.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Established long-term customer relationships through prompt and courteous service.
Education
Associate of Arts - Business
Davenport University
1995
Skills
- Exceptional communication skills
- Quick learner
- Strong client relations
- Multi-line phone proficiency
- Customer service-oriented
- Dependable
- Advanced clerical knowledge
- Invoice processing
Timeline
Manager
Speedway
11.2011 - Current
Educator
Trendsetter Paul Mitchell School
07.2009 - 09.2011
Office Manager
Verdtech LLC
09.2003 - 01.2009
Associate of Arts - Business
Davenport University
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