Valerie Metcalf
Marshall,North Carolina
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
Certification
Work History
Cashier
Red Dot Convenience Store
Mars Hill NC
01 2025 - 03 2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Grill Cook
Waffle House
Mars Hill NC
11 2024 - 01 2025
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Manager
Abal, Inc
Weaverville NC
03 2022 - 05 2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Bojangles' Famous Chicken 'n Biscuits
Mars Hill, Burnsville, Weaverville NC
08 2013 - 02 2022
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Blue Flame Grill
Marshall NC
05 2009 - 07 2013
- Accomplished multiple tasks within established timeframes.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Education
N/A - Social Work
MHU
Skills
- Staff Management
- Schedule optimization
- Budgeting
- Business planning
- Project Management
- Job inspections
Certification
I have a serv safe certification, which I obtained in 2003 the first time. Each employer I have worked for, also had their own different sanitation and leadership courses that I completed. I think that my experience in food service is the most important skill I bring to the table.
Timeline
Cashier
Red Dot Convenience Store
01 2025 - 03 2025
Grill Cook
Waffle House
11 2024 - 01 2025
Manager
Abal, Inc
03 2022 - 05 2024
Manager
Bojangles' Famous Chicken 'n Biscuits
08 2013 - 02 2022
Manager
Blue Flame Grill
05 2009 - 07 2013
N/A - Social Work
MHU