VALERIE M. OWEN
Oxnard,CA
Summary
Results-oriented Customer Service and Operations Leader with six years of experience in high-volume environments. Skilled in managing operations, training staff, and resolving customer issues. Committed to enhancing client satisfaction through effective organizational and communication strategies in a front desk or administrative role.
Overview
9
9
years of professional experience
Work History
Manager
Sharky's Woodfired Mexican Grill
Oxnard, CA
- Current
- Oversee daily operations and supervise team members in a fast-paced environment.
- Coordinated staff scheduling and shift management to optimize team coverage.
- Resolved customer concerns promptly to enhance customer satisfaction.
- Organized workflow systems to streamline daily operations.
- Support inventory management and operational procedures.
Barista / Customer Service Trainer
Starbucks Coffee Company
Oxnard, CA
01.2019 - 01.2025
- Trained and mentored new team members on company standards and beverage preparation, enhancing customer engagement skills.
- Delivered exceptional service to over 100 customers per shift, contributing to high satisfaction ratings.
- Ensured compliance with health, safety, and sanitation policies, promoting a safe environment for staff and customers.
- Recognized by management for reliability, leadership, and teamwork.
Cashier / Guest Service Associate
Target
Oxnard, CA
01.2017 - 01.2019
- Managed front-end transactions, returns, and customer inquiries to ensure seamless customer experiences.
- Maintained accurate cash drawer balance and transaction records, contributing to operational integrity.
- Earned recognition from supervisors for professionalism in guest interactions, enhancing customer satisfaction.
- Supported onboarding and training of new seasonal team members.
Floor Member
Costco Wholesale
Oxnard, CA
- Ensured organized and fully stocked sales floor to support efficient shopping.
- Delivered professional and friendly service in busy retail environment to foster customer satisfaction.
- Guided members in locating products and addressing inquiries to enhance customer experience.
Education
Diploma -
Vista Real Charter High School
01.2021
Attended -
Rio Mesa High School
01.2018
Skills
- Team leadership
- Client relations
- Shift scheduling
- Front desk management
- Cash handling and POS systems
- Microsoft Office proficiency
- Time management
- Multitasking in high-volume environments
- Conflict resolution
- Detail-oriented and reliable
- Professional phone etiquette
Highlights And Achievements
- Trained and coached over 10 new employees, improving team performance and service speed.
- Consistently recognized for maintaining high customer satisfaction.
- Demonstrated strong leadership and reliability across multiple roles.
- Strong ability to build rapport with clients and team members.
- Committed to maintaining professionalism in all work environments.
- Adaptable, energetic, and highly organized.
- Contributed to positive team morale and workplace culture.
Timeline
Barista / Customer Service Trainer
Starbucks Coffee Company
01.2019 - 01.2025
Cashier / Guest Service Associate
Target
01.2017 - 01.2019
Manager
Sharky's Woodfired Mexican Grill
- Current
Floor Member
Costco Wholesale
Diploma -
Vista Real Charter High School
Attended -
Rio Mesa High School