Valerie Perez
Espanola,NM
Summary
Hardworking with a solid background in fast paced environments, high accuracy and efficient nature. Able to prevent losses through careful monitoring of customer behaviors. Strong communication, organizational and time management abilities. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
06.2024 - 08.2025
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Manager
El Reys Liquor Store
04.2020 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Cashier
Walgreens
01.2018 - 05.2018
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Engaged customers warmly and provided immediate and dedicated assistance.
Retail Sales Associate
Tuesday Morning
03.2016 - 11.2017
- Answered customer questions regarding merchandise and pricing.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Retail Sales Associate
Burlington
04.2014 - 02.2016
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Education
High School Diploma -
Belen High School
Belen, NM2010
Skills
- Receipt and refund issuance
- Inventorying products
- Merchandising familiarity
- Computer proficiency
- Exemplary communication
- Customer service
- Time management skills
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Staff management
- Employee scheduling
- Team building
- Customer relationship management (CRM)
- Staff development
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Inventory management
- Multitasking Abilities
- Active listening
- Work Planning and Prioritization
- Professional and courteous
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Speedway Gas Station
06.2024 - 08.2025
Assistant Manager
El Reys Liquor Store
04.2020 - 06.2024
Cashier
Walgreens
01.2018 - 05.2018
Retail Sales Associate
Tuesday Morning
03.2016 - 11.2017
Retail Sales Associate
Burlington
04.2014 - 02.2016
High School Diploma -
Belen High School
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