Valerie Resendez
Mesa,AZ
Summary
Self-motivated professional highly experienced in guest satisfaction. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Fuchsia Spa
Mesa, AZ
04.2024 - Current
- Provided training support to new hires on software programs utilized within the facility.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Performed administrative duties such as filing paperwork and updating client databases.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
Studio Manager
Elements Massage
Mesa, AZ
05.2021 - 02.2024
- Organized schedules, managed budgets and tracked expenses.
- Ensured compliance with industry standards and best practices.
- Monitored daily operations within the studio environment.
- Assisted in the onboarding process of new employees by providing training materials.
- Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
- Attended industry events to network with potential partners or collaborators.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Dietary Aide/Supervisor
Springdale Village Inc.
Mesa, AZ
01.2017 - 06.2021
- Managed budgeting processes related to food purchasing and labor costs.
- Adhered to all safety protocols while handling hazardous materials such as cleaning agents.
- Conducted regular reviews of patient menus for accuracy and consistency.
- Collaborated with other departments on various projects related to nutrition services.
- Scheduled and supervised dietary aides to ensure proper staffing levels.
Cashier
Jackson’s Carwash
Gilbert, AZ
11.2015 - 01.2017
- Trained new team members in cash register operation, stock procedures and customer service.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Helped customers find specific products, answering questions and offering advice.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Skills
- Positive attitude
- Effective listening skills
- Strong verbal and personal communication skills
- Organizational skills and customer service orientation
Timeline
Front Desk Receptionist
Fuchsia Spa
04.2024 - Current
Studio Manager
Elements Massage
05.2021 - 02.2024
Dietary Aide/Supervisor
Springdale Village Inc.
01.2017 - 06.2021
Cashier
Jackson’s Carwash
11.2015 - 01.2017