Valerie Robertson
Tallahassee,FL
Summary
Experienced leader specializing in team management and social media promotions, with 8+ years of proven success in enhancing team efficiency and boosting audience engagement through innovative content. Skilled in critical thinking, customer service, and problem-solving, consistently delivering impactful solutions. Seeking a collegiate professional internship to apply skills and drive dynamic projects forward.
Overview
8
8
years of professional experience
Work History
Server Trainer
First Watch
03.2023 - Current
- Trained new team members on procedures and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Social Media Marketing Manager/Customer Service Representative
Picasso's Palette
06.2016 - 07.2022
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Information Communication Technology
Florida State University
Tallahassee, FL05.2025
Skills
- Time Management
- Team Leadership
- Social Media Management
- Event Promotion
- Strategy Development
- Critical Thinking
- Customer Service
- Effective Communication (Verbal and Written)
Timeline
Server Trainer
First Watch
03.2023 - Current
Social Media Marketing Manager/Customer Service Representative
Picasso's Palette
06.2016 - 07.2022
Bachelor of Science - Information Communication Technology
Florida State University
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