Valerie Rodriguez
San Diego,CA
Summary
A seasoned customer service professional with over a decade of hands-on experience excelling in various industries. Demonstrated expertise in delivering top-notch service through effective communication and problem-solving skills. Proven track record of not only meeting but exceeding sales targets by leveraging exceptional customer relationship-building abilities and a goal-oriented mindset. Eager to leverage extensive experience to drive sales and enhance customer satisfaction in a dynamic environment.
Overview
12
12
years of professional experience
Work History
BDC Representative
Team Kia of El Cajon
El Cajon, CA
06.2021 - Current
- Proactively engage with potential clients to understand their needs and interests, serving as the initial point of contact for the business.
- Utilize active listening and effective communication skills to address inquiries and provide accurate information about products or services.
- Consistently exceeded sales targets by proactively contacting potential leads and nurturing relationships through effective communication and follow-up strategies.
- Utilized persuasive communication skills to effectively present product features and benefits, resulting in increased conversion rates and revenue generation.
- Collaborate with sales and marketing teams to optimize strategies for lead generation and conversion, contributing to the overall growth and success of the business.
Sales Associate
Burlington
El Centro, CA
06.2016 - 10.2021
- Demonstrated product knowledge and familiarity with inventory to assist customers in finding the right items and making informed purchasing decisions.
- Handled customer inquiries, complaints, and returns promptly and professionally, ensuring resolution to their satisfaction and maintaining a positive shopping experience.
- Maintained a clean, organized, and inviting store environment, enhancing the overall customer experience and promoting repeat business.
- Proactively engaged with customers to build rapport, foster loyalty, and promote upselling and cross-selling opportunities.
- Collaborated with team members to uphold company standards for customer service excellence, participating in ongoing training and sharing best practices
Barista
Joe Powerhouse Coffee
El Centro, CA
02.2015 - 10.2016
- Provided exceptional customer service by greeting patrons warmly, taking accurate orders, and crafting high-quality beverages to their specifications.
- Maintained a positive attitude and remained calm under pressure, effectively resolving any customer concerns or complaints to ensure a positive experience.
- Collaborated seamlessly with team members to streamline workflow and minimize wait times, contributing to a smooth operation during peak hours.
- Received recognition from both customers and supervisors for consistently delivering exceptional service and maintaining professionalism in challenging situations.
Impact/Stocker
Hollister.Co
El Centro, CA
08.2012 - 11.2013
- Demonstrated expertise in efficiently organizing and restocking merchandise to maintain optimal inventory levels.
- Proficient in utilizing inventory management systems to track, receive, and distribute stock accurately.
- Skilled in collaborating with team members to ensure smooth operations and exceptional customer service.
- Proven ability to adapt to fast-paced environments while upholding high standards of organization and cleanliness
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA06-2017
Skills
- Critical Thinking
- Goal-Oriented
- Upselling abilities
- Interpersonal skills
Languages
English
Professional
Spanish
Professional
Timeline
BDC Representative
Team Kia of El Cajon
06.2021 - Current
Sales Associate
Burlington
06.2016 - 10.2021
Barista
Joe Powerhouse Coffee
02.2015 - 10.2016
Impact/Stocker
Hollister.Co
08.2012 - 11.2013
Bachelor of Science - Psychology
San Diego State University
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