Valerie Rodriguez
San Diego,CA
Summary
A seasoned customer service professional with over a decade of hands-on experience excelling in various industries. Demonstrated expertise in delivering top-notch service through effective communication and problem-solving skills. Proven track record of not only meeting but exceeding sales targets by leveraging exceptional customer relationship-building abilities and a goal-oriented mindset. Eager to leverage extensive experience to drive sales and enhance customer satisfaction in a dynamic environment.
Overview
12
12
years of professional experience
Work History
BDC Representative
Team Kia of El Cajon
El Cajon , CA
2021.06 - Current
- Proactively engage with potential clients to understand their needs and interests, serving as the initial point of contact for the business.
- Utilize active listening and effective communication skills to address inquiries and provide accurate information about products or services.
- Consistently exceeded sales targets by proactively contacting potential leads and nurturing relationships through effective communication and follow-up strategies.
- Utilized persuasive communication skills to effectively present product features and benefits, resulting in increased conversion rates and revenue generation.
- Collaborate with sales and marketing teams to optimize strategies for lead generation and conversion, contributing to the overall growth and success of the business.
Sales Associate
Burlington
El Centro , CA
2016.06 - 2021.10
- Demonstrated product knowledge and familiarity with inventory to assist customers in finding the right items and making informed purchasing decisions.
- Handled customer inquiries, complaints, and returns promptly and professionally, ensuring resolution to their satisfaction and maintaining a positive shopping experience.
- Maintained a clean, organized, and inviting store environment, enhancing the overall customer experience and promoting repeat business.
- Proactively engaged with customers to build rapport, foster loyalty, and promote upselling and cross-selling opportunities.
- Collaborated with team members to uphold company standards for customer service excellence, participating in ongoing training and sharing best practices
Barista
Joe Powerhouse Coffee
El Centro , CA
2015.02 - 2016.10
- Provided exceptional customer service by greeting patrons warmly, taking accurate orders, and crafting high-quality beverages to their specifications.
- Maintained a positive attitude and remained calm under pressure, effectively resolving any customer concerns or complaints to ensure a positive experience.
- Collaborated seamlessly with team members to streamline workflow and minimize wait times, contributing to a smooth operation during peak hours.
- Received recognition from both customers and supervisors for consistently delivering exceptional service and maintaining professionalism in challenging situations.
Impact/Stocker
Hollister.Co
El Centro , CA
2012.08 - 2013.11
- Demonstrated expertise in efficiently organizing and restocking merchandise to maintain optimal inventory levels.
- Proficient in utilizing inventory management systems to track, receive, and distribute stock accurately.
- Skilled in collaborating with team members to ensure smooth operations and exceptional customer service.
- Proven ability to adapt to fast-paced environments while upholding high standards of organization and cleanliness
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA2017-06
Skills
- Critical Thinking
- Goal-Oriented
- Upselling abilities
- Interpersonal skills
Languages
English
Professional
Spanish
Professional
Timeline
BDC Representative
Team Kia of El Cajon
2021.06 - Current
Sales Associate
Burlington
2016.06 - 2021.10
Barista
Joe Powerhouse Coffee
2015.02 - 2016.10
Impact/Stocker
Hollister.Co
2012.08 - 2013.11
Bachelor of Science - Psychology
San Diego State University
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