Valerie Simpson
Miami,FL
Summary
Dynamic and results-driven Retail Management professional with over a decade of leadership experience at The Walt Disney Company. Proven track record in driving sales excellence, optimizing operational efficiency, and cultivating high-performing teams. Expert in guest experience storytelling, strategic payroll management, and long-term loss prevention.
Overview
16
16
years of professional experience
Work History
E-Commerce Supervisor
Miami Heat
08.2022 - Current
- Supervised daily e-commerce operations, ensuring seamless online sales processes.
- Collaborated with marketing team to optimize product listings and enhance customer engagement.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Developed training materials for staff, improving onboarding efficiency and knowledge retention.
- Led team meetings to discuss goals, address challenges, and promote a collaborative work environment.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Assistant Store Manager (Store 405)
The Walt Disney Company
05.2017 - 06.2021
- Led daily store operations, ensuring high standards of customer service and product presentation.
- Trained and mentored staff on company policies, enhancing team performance and engagement.
- Analyzed sales data to identify trends, implementing strategies to improve inventory management.
- Collaborated with cross-functional teams to execute promotional events, boosting foot traffic and sales.
Assistant Store Manager (Store 928)
The Walt Disney Company
06.2016 - 05.2017
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Led team training sessions to enhance product knowledge and customer service skills.
- Developed strategies to improve inventory management and reduce stock discrepancies.
- Implemented visual merchandising standards to increase product visibility and sales.
Store Manager (Store 703)
The Walt Disney Company
05.2014 - 06.2016
- Led team of 15+/- employees, fostering a collaborative and high-performance work environment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed training programs for staff, enhancing customer service and operational efficiency.
- Analyzed sales data to identify trends, driving strategic promotional initiatives.
Assistant Store Manager (Store 703)
The Walt Disney Company
01.2012 - 05.2014
- Led daily operations to enhance customer experience and maintain store standards.
- Developed training programs for new staff, improving onboarding efficiency and team cohesion.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Monitored sales performance, identifying trends to inform strategic merchandising decisions.
Lead (Store 805)
The Walt Disney Company
08.2010 - 01.2012
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Skills
- Leadership: Personnel Management, Recruitment & Onboarding, Performance Coaching
- Operations: Strategic Scheduling, Payroll Optimization, Sales Forecasting, Inventory Control
- Guest Experience: Conflict Resolution, Brand Standard Compliance, Visual Merchandising
- Loss Prevention: Shrink Reduction Strategies, Safety Compliance, Operational Auditing
Timeline
E-Commerce Supervisor
Miami Heat
08.2022 - Current
Assistant Store Manager (Store 405)
The Walt Disney Company
05.2017 - 06.2021
Assistant Store Manager (Store 928)
The Walt Disney Company
06.2016 - 05.2017
Store Manager (Store 703)
The Walt Disney Company
05.2014 - 06.2016
Assistant Store Manager (Store 703)
The Walt Disney Company
01.2012 - 05.2014
Lead (Store 805)
The Walt Disney Company
08.2010 - 01.2012