Valerie F Smith
Spotsylvania,VA
Summary
Communications Officer with over 18 years of successful experience in dispatching and call taking. Recognized consistently for performance excellence and contributions to success in Emergency Communications. Strengths in leadership and teamwork backed by training in management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Spotsylvania Co. Sheriff's Office
Spotsylvania, Virginia
04.2018 - Current
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch units such as police, fire and EMS while tracking data in real-time environments
- Relay latest information to first responders via electronic means, telephone calls and radio responses
- Routed calls to police, fire and ambulance service to meet individual call needs
Emergency Communications Officer
Caroline Sheriff's Office
Bowling Green, VA
07.2017 - 05.2019
- Routed calls to police, fire and ambulance service to meet individual call needs
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Reduced risks and emergency response issues by observing public safety field units
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
- Maintained excellent attendance record, consistently arriving to work on time
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Emergency Communications Officer
University of Mary Washington
Fredericksburg, VA
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Answered calls from automatic routing system and emergency call boxes, taking basic information from callers
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
- Maintained excellent attendance record, consistently arriving to work on time
Emergency Communications Officer
Fredericksburg Police, Cowan Blvd Fredericksburg VA
Fredericksburg, VA
04.2011 - 04.2018
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Answered calls from automatic routing system and took basic information from callers
- Routed calls to police, fire and ambulance service to meet individual call needs
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Reduced risks and emergency response issues by observing public safety field units
- Communications Training Officer, assisting with training new employees
- Senior Emergency Communications Officer
Insurance Rep
AFLAC Insurance
Fredericksburg, VA
- Explained advantages, features and disadvantages of various policies to promote sale of plans
- Tailored insurance plans to support client needs and establish sense of trust among community members
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Kept detailed records on individual insurance claims and incorporated into detailed client files
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Performed administrative tasks, including policy renewal and record retention
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base
Emergency Communications Supervisor
Spotsylvania County Sheriff's Office
Spotsylvania, VA
02.2002 - 08.2008
- Supervised activities of Communications Officers assigned to shift
- Maintained records, including roll call training and job performance
- Handled complaints from citizens and other members of department
- Operated all communications equipment
- Conducted quarterly and annual evaluations for members of shift
Education
High School Diploma -
06.1995
Skills
- DCJS Certified Dispatcher
- DCJS General Instructor
- DCJS General Instructor Train the Trainer
- Crisis Intervention Specialist
- Crisis Intervention Training Train the Trainer
- Communications Training Officer
- NCIC/VCIN Certified
- IA/EMD Certified
- Supervision
- Customer service
- Team management
- Crisis and emergency communications
- Coordinating with supervisors
Certification
References
Available Upon Request
Timeline
Emergency Communications Officer - Spotsylvania Co. Sheriff's Office
04.2018 - Current
Emergency Communications Officer - Caroline Sheriff's Office
07.2017 - 05.2019
Emergency Communications Officer - Fredericksburg Police, Cowan Blvd Fredericksburg VA
04.2011 - 04.2018
Emergency Communications Supervisor - Spotsylvania County Sheriff's Office
02.2002 - 08.2008
Emergency Communications Officer - University of Mary Washington
Insurance Rep - AFLAC Insurance
Courtland High School - High School Diploma,
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