Valerie Souther
Chesapeake
Summary
Accomplished educator with expertise in classroom management, lesson planning, and differentiated instruction, fostering a positive learning environment and building strong relationships. Committed to enhancing student engagement and achievement.
Overview
42
42
years of professional experience
3
3
Certifications
Work History
Teacher
City of Norfolk Public Schools
Norfolk
08.2008 - Current
- Developed engaging lesson plans for diverse student populations.
- Fostered a positive classroom environment through effective behavior management.
- Implemented differentiated instruction to meet individual student needs.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Claims Manager
USAA
Norfolk
01.2002 - 12.2007
- Managed claims process ensuring compliance with company policies and procedures.
- Collaborated with cross-functional teams to streamline claims handling operations.
- Oversaw resolution of complex claims involving multiple stakeholders and resources.
- Mentored and guided junior staff in effective claims review techniques.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
Claims Adjuster
USAA
Norfolk
08.1984 - 05.2000
- Evaluated insurance claims to determine coverage eligibility and liability.
- Collaborated with legal teams to resolve complex claim issues.
- Communicated claim decisions clearly to policyholders and stakeholders.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Education
Bachelor of Arts - Interdisciplinary Studies (PreK-6th Grade)
Regent University
Virginia Beach, VA12-2007
Skills
- Classroom management
- Lesson planning
- Differentiated instruction
- Analyzing and interpreting data and adjusting instruction accordingly
- Time management
- Positive classroom environment
- Excellent Communication Skills
Certification
Teaching License (PreK-6th Grade)
Timeline
Teacher
City of Norfolk Public Schools
08.2008 - Current
Claims Manager
USAA
01.2002 - 12.2007
Claims Adjuster
USAA
08.1984 - 05.2000
Bachelor of Arts - Interdisciplinary Studies (PreK-6th Grade)
Regent University