Valerie St. Amour
Essex Jct
Summary
Supportive & Encouraging Leader | Dependable & Responsible | Quick to take initiative | Honest Enjoys challenges | Quick & willing learner | Motivated & Hardworking
Overview
10
10
years of professional experience
Work History
Cashier
Central Beverage
09.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Handy's Extended Stay Suites
08.2016 - 03.2022
- Conferred with customers by telephone and in person to provide information about guest services and hotel commodities
- Assisted guests with and confirmed reservations
- Resolved customer service and billing complaints by actively listening to guests and positively defusing situations
Server
Buffalo Wild Wings
04.2016 - 08.2016
- Prepared lunch & dinner, served and cashed-out customers, and provided exceptional customer service
- Maintained food and kitchen supply inventory
- Placed food and supply orders from several vendors
- Trained and supported restaurant staff
Customer Service Agent
Maximus - Temporary Position with Spherion Staffing
07.2015 - 12.2015
- Responded to customer inquiries received by telephone, interactive Voice Response, or web based portal regarding information on programs and services
- Recorded customer interactions and transitions, by documenting details of inquires, complains, and actions taken
- Followed standard operating procedures to ensure consistency and accuracy
- Addressed customer inquiries and resolved problems to ensure that appropriate changes were made
- Performed data entry accurately
Education
Cosmetology -
Aveda
South Burlington, VT12.2016
High School Diploma -
Colchester High School
Colchester, VT01.2005
Bartending License -
Vermont Department of Liquor Control
Burlington, VT01.2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
Timeline
Cashier
Central Beverage
09.2022 - Current
Customer Service Representative
Handy's Extended Stay Suites
08.2016 - 03.2022
Server
Buffalo Wild Wings
04.2016 - 08.2016
Customer Service Agent
Maximus - Temporary Position with Spherion Staffing
07.2015 - 12.2015
Cosmetology -
Aveda
High School Diploma -
Colchester High School
Bartending License -
Vermont Department of Liquor Control
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