Established and implemented business procedures and process improvements.
Contract creation and negotiations.
Successful client engagements resulting in repeat business and positive referrals from satisfied clients.
Established and maintained strong relationships with customers, vendors and strategic partners.
Software Support Technician
C2It Software, Inc.
02.2012 - 11.2013
Assisted in the successful rollout of new Accounting software program installation and major software updates for large construction companies in various states.
Provided exceptional customer service through clear communication, empathetic listening, and diligent problem-solving.
Established strong working relationships with clients through consistent follow-ups on resolved issues and proactive assistance where needed.
Delivered personalized training sessions on software features and functionalities for both novice and experienced users.
Maintained detailed records of all support interactions in CRM systems, ensuring efficient handoffs between team members as required.
Communicated complex technical concepts clearly to non-technical users, leading them confidently through troubleshooting steps without frustration.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Created individualized-specific job costing and inventory reports.