Valerie Velasquez
Parker,CO
Summary
Detail-oriented professional with a background in patient scheduling and registration. Skilled in multitasking, obtaining authorizations, and collaborating with medical teams to optimize patient flow and reduce wait times. Committed to delivering exceptional customer service and support.
Overview
6
6
years of professional experience
Work History
Patient Scheduler
CHILDRENS HOSPITAL OF COLORADO
Aurora, CO
07.2025 - Current
- Schedule patient appointments using electronic health record systems.
- Coordinate with medical staff to optimize patient flow and reduce wait times.
- Manage patient inquiries, providing clear information on services and procedures.
- Assist in verifying insurance eligibility and obtaining authorizations for procedures.
- I handle any calls that come in whether it's for scheduling or offer support to meet the patients needs.
- This is my current job and it has been my first experience working remote.
Registration Representative
Denver Health Hospital
Denver, CO
06.2023 - 05.2025
- Processed patient registrations efficiently, ensuring accurate data entry into the electronic health record system.
- Verified insurance information and resolved discrepancies to facilitate seamless patient access to services.
- Assisted patients with inquiries regarding registration procedures and healthcare benefits, enhancing overall patient experience.
- Collaborated with clinical teams to streamline registration workflows and reduce wait times for admissions.
Front Office Manager
Open and Affordable Dental
Denver, CO
02.2020 - 03.2023
- Managed front office operations, ensuring seamless patient flow and appointment scheduling.
- Oversaw patient inquiries and resolved concerns to enhance satisfaction and retention.
- Coordinated with dental staff to optimize workflow and improve service delivery.
- Implemented new scheduling software, increasing efficiency in appointment management.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Associate of Science - Biology
COMMUNITY COLLEGE OF DENVER
DENVER COSkills
- Strong organization
- Facility coordinating
- Obtaining authorizations
- Good customer service
- Multitasker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Scheduler
CHILDRENS HOSPITAL OF COLORADO
07.2025 - Current
Registration Representative
Denver Health Hospital
06.2023 - 05.2025
Front Office Manager
Open and Affordable Dental
02.2020 - 03.2023
Associate of Science - Biology
COMMUNITY COLLEGE OF DENVER