Valerie Walker
Lusby
Summary
Resourceful, flexible and motivated business owner with over 17+ years of experience in Customer Service and Operations Management, Office supervision and automation, with an continued interest in furthering my experiences and growing in the field of Customer Service and Management.
Possesses a basic knowledge of computer Information Systems, Possesses an understanding of FOH Certification and Accreditation requirements. Ability to oversee and manage multiple task and projects exceeding and/or meeting customers' expectations. Plan, direct or coordinate daily operations, formulate policies, manage daily operations and human resources. Set and review budgets, manage and control cost. Set goals and objectives and establish policies for the organization; help establish procedures and put them into effect. Excellent communication and interpersonal skills to help different parts of an organization work together. Exceptional leadership skills with a proven ability to get results. Meticulous and attention to detail.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
39
39
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
California
11.2022 - 09.2024
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
- Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
- Collaborates with ecosystem partners to grow customer's share of wallet.
- Positions PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
- Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
- Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Demonstrates a heightened scrutiny to identify and avoid loss.
- Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Wellness Fitness Assistant Coordinator
Millennium Enterprise Inc.
Scottsdale
11.2017 - 10.2019
- Provide operational wellness/fitness services in the WFC under the direction of the Wellness fitness coordinator.
- Assist coordinator in completing monthly, quarterly, and annual reports for FOH.
- Track membership statistics, including membership numbers and member attendance.
- Assist and evaluate and track participation in all Health Promotions.
- Assist coordinator in communicating with agency and members about Fitness Center policies and procedures.
- Coordinate weekly and seasonal group exercise schedule, including finding substitutes and new instructors as needed.
- Assist coordinator with all other administrative issues (i.e. cleaning schedules, incident reports, site-specific policies, member surveys, etc.).
- Assist WFC with providing programs and services.
- Ensure that the supplies, equipment, files and client records are maintained in properly secured storage.
- Provide daily routine maintenance of existing exercise equipment.
- Notify facility management when necessary regarding facility cleanliness.
- Provide excellent written and oral communication skills when working with internal and external customers.
- Prepare monthly/quarterly operational reports.
Operations Manager/Trainer /Owner
Total Body Trainers, INC. dba Evolution Training Athletics
Lusby
06.2006 - 01.2017
- Troubleshot workstations providing automation support and expertise to ensure continued functionality of automated data processing systems.
- As the Operations Manager, provided guidance and training to employees regarding environmental threats, emergency evacuation procedures, and response to injury.
- Coordinate and conduct training to clients and trainers on fitness, nutrition and health awareness.
- Worked with outside agencies in developing standards for employees in providing training.
- Developed training manuals to ensure employees followed National Aerobic Fitness Trainers Association (NAFTA) guidelines.
- Processed payroll, accounts payable and receivables.
- Created user accounts for each employee and ensured each user implemented the protective user id and password protection requirements.
- Developed membership proposals to potential clients such as coaches, local police departments or school boards.
- Expert knowledge in utilizing Microsoft Excel 2010 to develop pie charts, analysis and calculations for developing nutritional and weight evaluations.
- Conducts personal training sessions to customers, certify individuals to be aerobics instructors and/or personal trainers.
- Subject Matter Expert (SME) as SME sit on panel for National Aerobic and Fitness Trainers Association in collaboration with Comira to develop survey in order to rewrite the accredited Personal Trainers Certification and Exam.
Engineering Services
Lusby
02.2016 - 08.2016
- Responsible for maintaining all designated buildings and areas within (offices, restrooms, and break rooms).
- Maintaining health standards.
- Works individually and in a group environment.
- Reports to supervisor about any issues that arise.
Air Control Electronics Operator/Air Defense control Officer
United States Marine Corp
01.1986 - 12.1994
- Responsible for all training material using current research and analyzed data.
- Ensure continuous, smooth implementation of daily programs, activities and planned events in Marine Unit.
- Develop Data base to envelope all training records.
- Assist to coordinate and implement weight control program.
- Participate and Lead PT.
- Type and Developed all SOP's for office.
- Administrative and clerical assistant for Executive staff using effective communication (written and verbal).
- Proficient in Windows based software (including Microsoft Office).
- Write Standard operating procedures for Training office to include all task involved to obtain and maintain all information pertaining to Reserve Marines educational training and physical training as well as weight control marines.
- Meritorious promotion to Cpl and Sgt. Letter of appreciation from Commanding officer for attention to detail not only in regards to uniform but to daily duties.
- Completion of the Marine NCO course.
- Surveillance operator Qualification duties were to identify friendly and enemy aircraft using the Mark XII identification system.
- Assistant Weapons Controller duties to assist the weapons controller in the control of friendly aircraft, and to assist in the interception of hostile aircraft.
Education
Psychology -
St. Mary's College of Southern Maryland
St Mary's City, MDBusiness Management - Computer Information Systems
Tidewater Community College
Norfolk, VAGeneral -
Virginia Wesleyan University
Virginia Beach, VASkills
- Customer relationship management
- Compliance adherence
- Community outreach
- Problem solving
- Effective communication
- Team collaboration
- Portfolio management
- Organizational skills
- Data verification
- Interpersonal skills
- Account security
- Ethical conduct
- Time management
- Recordkeeping and documentation
- Honest and dependable
- Adaptability and flexibility
- Security clearance
Qualification Profile
- Possesses a basic knowledge of computer Information Systems
- Possesses an understanding of FOH Certification and Accreditation requirements
- Ability to oversee and manage multiple task and projects exceeding and/or meeting customers' expectations
- Plan, direct or coordinate daily operations, formulate policies, manage daily operations and human resources
- Set and review budgets, manage and control cost
- Set goals and objectives and establish policies for the organization; help establish procedures and put them into effect
- Excellent communication and interpersonal skills to help different parts of an organization work together
- Exceptional leadership skills with a proven ability to get results
- Meticulous and attention to detail
Timeline
Retail Banker II
Woodforest National Bank
11.2022 - 09.2024
Wellness Fitness Assistant Coordinator
Millennium Enterprise Inc.
11.2017 - 10.2019
Engineering Services
02.2016 - 08.2016
Operations Manager/Trainer /Owner
Total Body Trainers, INC. dba Evolution Training Athletics
06.2006 - 01.2017
Air Control Electronics Operator/Air Defense control Officer
United States Marine Corp
01.1986 - 12.1994
Psychology -
St. Mary's College of Southern Maryland
Business Management - Computer Information Systems
Tidewater Community College
General -
Virginia Wesleyan University