Valerie Walsh
Farmington,MI
Summary
Accomplished Regional Manager with a proven track record at Biga Holdings, enhancing team performance and driving growth. Expert in strategic planning and staff development, I've significantly increased efficiency and customer satisfaction. Skilled in operations and fostering a positive work environment, my leadership has consistently led to achieving and surpassing company goals.
Overview
14
14
years of professional experience
Work History
Regional Manager
Biga Holdings
Livonia, MI
05.2018 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised various locations, enforcing high-quality standards of operation.
General Manager
Hojeij Branded Foods
Romulus, MI
09.2015 - 05.2018
- Managed budget implementations, employee reviews, training, schedules, and union relations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Bar Manager
Claddagh Irish Pub
Livonia, MI
09.2014 - 09.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Lead Bartender
Claddagh Irish Pub
Livonia, MI
09.2010 - 09.2014
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Oakland Community College
Farmington, MISkills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
Timeline
Regional Manager
Biga Holdings
05.2018 - Current
General Manager
Hojeij Branded Foods
09.2015 - 05.2018
Bar Manager
Claddagh Irish Pub
09.2014 - 09.2015
Lead Bartender
Claddagh Irish Pub
09.2010 - 09.2014
Oakland Community College