Valerie Whisenhunt
Clovis
Summary
Efficient Medical Administrative Specialist known for high productivity and ability to complete tasks swiftly. Possess specialized skills in medical billing, patient scheduling, and electronic health records management. Excel in communication, time management, and problem-solving, ensuring smooth operation within healthcare settings.
Overview
1
1
Certification
Work History
Medical Administrative Specialist
Advanced Physical Therapy
Fresno
10.2025 - Current
- Proactively verify commercial and Medicare insurance eligibility and benefits prior to new patient evaluations to prevent claim denials and reimbursement delays.
- Enter and review patient demographics, insurance data, ICD-10 diagnosis codes related to injury, surgery or affected body part to support accurate billing and claim submission.
- Collect co-pays, coinsurance, and deductibles; accurately post payments into EMR maintaining financial accountability.
- Greeted and checked in patients, delivering professional, patient-centered customer service to enhance patient experience in outpatient physical therapy facility.
- Created and maintained organized physical patient charts, ensuring efficient access to treatment plans, exercise documentation, and payment tracking for providers and aides.
- Utilized Epic software to gather essential patient images, referrals, and operative reports to support treatment.
- Conduct daily appointment audits to confirm next day scheduling readiness.
- Operate office equipment including payment terminal, scanner, fax and printer machine.
- Maintain strict HIPAA compliance while safeguarding protected health and financial information.
Medical Front Office Extern
Valley Foot & Ankle
Fresno, California
09.2025 - 10.2025
- Greeted and checked in patients at high-volume specialty clinic, verifying demographic and insurance information to ensure accuracy and smooth patient flow.
- Managed multi-line phone systems; routed calls and addressed patient inquiries about appointments, procedures, and billing to enhance patient satisfaction.
- Collected co-pays and outstanding balances; processed payments and resolved front desk billing questions.
- Utilized EHR systems for scheduling, patient chart updates, and encounter documentation.
- Maintained strict HIPAA compliance while handling confidential medical and financial documentation.
- Operated office equipment including scanners, label printers, fax machines, and scheduling software to support efficient front office workflow.
- Assisted with end-of-day billing reconciliation using Microsoft Excel to track financial transactions and maintain accurate reporting for the billing department.
Education
Associate of Science - Medical Billing And Coding
San Joaquin Valley College
Visalia, CA10.2025
Skills
- Healthcare/HIPAA compliance
- ICD-10 coding entry proficiency
- Medical records management
- Insurance eligibility verification
- Referral processing
- Appointment scheduling and auditing
- Office administration
- Software proficiency (Thera, Epic, Noridian, Excel)
- Organization
- Attention to detail
- Clinical documentation
- Patient-centered communication
Certification
- Adult, Child, Infant CPR and Basic First Aid certification
- Typing Certification - 70WPM, 98% accuracy
Timeline
Medical Administrative Specialist
Advanced Physical Therapy
10.2025 - Current
Medical Front Office Extern
Valley Foot & Ankle
09.2025 - 10.2025
Associate of Science - Medical Billing And Coding
San Joaquin Valley College