Valkeisha Begay
Maricopa,Arizona
Summary
Excellent at cash handling and delivering exceptional customer service, I enhanced guest loyalty by anticipating needs and building strong relationships. My team player attitude and efficiency contributed significantly to workplace harmony and customer satisfaction, showcasing my ability to manage large groups and maintain a results-driven approach.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Harrah's Casino
Maricopa, AZ
02.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Cashier
Walmart
Maricopa, AZ
02.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Team Member
Burger King
Maricopa, AZ
08.2020 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Prep Cook
Chick-fil-A
Farmington, NM
05.2016 - 02.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Improved customer satisfaction with timely preparation of ingredients, speeding up overall service time.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
- Minimized cross-contamination risks by diligently organizing food storage and prep areas.
Education
General Knowledge
Piedra Vista High School
Farmington, NM05.2020
Skills
- Cash Handling
- Handling large groups
- Alcohol awareness
- Speed and Efficiency
- Exceptional customer service
- Strong Communication Skills
- Patience and Empathy
- ID Verification
- Team player attitude
- Reliable and Responsible
Accomplishments
Employee of the the month
Timeline
Cocktail Server
Harrah's Casino
02.2024 - Current
Cashier
Walmart
02.2022 - 03.2024
Team Member
Burger King
08.2020 - 02.2022
Prep Cook
Chick-fil-A
05.2016 - 02.2019
General Knowledge
Piedra Vista High School