Valorie Herzog
Baylor Scott & White Medical Center
Rowlett,TX
11
years of professional experience
Detail-oriented Medical Assistant with expertise in patient scheduling, HIPAA compliance, and phlebotomy. Committed to optimizing clinic workflow and enhancing patient relationships to ensure high-quality care.
Work History
Medical Assistant
5 Years 4 Months- Administered patient care, ensuring comfort and safety during medical procedures.
- Assisted in managing patient records using electronic health record systems.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times.
- Educated patients on treatment plans and preventive care strategies effectively.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently
Medical Assistant
3 Years 5 Months- Trained new staff on office procedures and best practices for patient interaction.
- Streamlined inventory management processes, improving supply availability for clinical staff.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed EKGs and other diagnostic tests
- Assisted with billing and coding processes
Customer Care Representative
7 Months- Provided exceptional customer service to pet owners, ensuring satisfaction and trust in care services.
- Resolved inquiries and concerns efficiently, enhancing client relationships and loyalty.
- Educated clients on animal care and ownership responsibilities.
- Collaborated with veterinary staff to coordinate treatment plans and schedule follow-ups, enhancing client care continuity.
- Maintained up-to-date knowledge of product and service changes.
Education
NRCMA - Healthcare
High School Diploma
Skills
Patient scheduling
EMR / EHR
Phlebotomy
Procedure assistance
HIPAA compliance
Medical terminology knowledge
Customer service
CPR certified
Timeline
Medical Assistant
Baylor Scott & White Medical Center
10.2016 - 02.2022Read More
Medical Assistant
Care United Medical Center
05.2014 - 10.2017Read More
Customer Care Representative
SPCA of Texas' Jan Rees-Jones Animal Care Center
07.2011 - 02.2012Read More
Remington College
NRCMA from Healthcare
Read More
Royse City High School
High School Diploma
Read More