VALYNCIA R. TRAYLOR
Milwaukee
Summary
Experienced with handling patient inquiries and providing support in healthcare/technical setting. Utilizes strong communication skills and empathy to resolve issues and ensure customer satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
13
13
years of professional experience
Work History
Montessori Teacher/Paraprofessional
Milwaukee Public Schools
11.2017 - Current
- I began my career assisting in the classroom with all grade levels and subbing as needed then moved on in August of 2023 to teach my own classroom.
- Developed and implemented engaging Montessori curriculum tailored to diverse learning styles.
Member Services Rep
Molina Health Care
10.2016 - 11.2017
- Applied benefits information as well as account changes for medicaid members in four different states. My duties also included assistance for provider's offices and claims.
- Managed member inquiries, ensuring accurate and timely responses to enhance satisfaction.
Barista/Cashier
Whitelodging/Starbucks/Marriott Hotel
06.2013 - 10.2016
- Cashiered, made orders, team lead as needed and maintained Starbucks and Marriott quality service at all times.
- Prepared and served high-quality beverages in fast-paced environment.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
Office Clerk
UPS Freight
09.2015 - 05.2016
- Coordinated scheduling of deliveries, optimizing routes to enhance service efficiency and timeliness.
- Managed daily office operations, ensuring efficient workflow and communication among departments.
Customer Service Rep
Time Warner Cable
02.2014 - 07.2014
- Assisted customers over the phone with adjusting accounts for cable, internet and phone packages: Some trouble shooting, taking payments and upselling products and services.
- Collaborated with cross-functional teams to troubleshoot service issues and ensure timely resolutions.
Education
Certification - Montessori Education K-8
UWRF
River Falls, WI01.2023
Associate of Science - Art/Education
UW-Whitewater
Whitewater, WI01.2010
Skills
- Active listening with timely solutions
- Critical thinking and knowledge of materials
- Data entry
- Prioritization with attention details
Timeline
Montessori Teacher/Paraprofessional
Milwaukee Public Schools
11.2017 - Current
Member Services Rep
Molina Health Care
10.2016 - 11.2017
Office Clerk
UPS Freight
09.2015 - 05.2016
Customer Service Rep
Time Warner Cable
02.2014 - 07.2014
Barista/Cashier
Whitelodging/Starbucks/Marriott Hotel
06.2013 - 10.2016
Certification - Montessori Education K-8
UWRF
Associate of Science - Art/Education
UW-Whitewater