Van Nguyen
Jacksonville,FL
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background in improving collaboration and consensus across service company environments.
Overview
13
13
years of professional experience
Work History
Customer Service Coordinator
International Language Services
Jacksonville, FL
12.2020 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Manager/Product Owner
NY Nails And Beauty Clinic
Jacksonville, FL
12.2010 - 12.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - Business Administration , Focus On HR
Florida State College At Jacksonville
Jacksonville, FL12.2020
Skills
- [Product or Service] support
- Documentation skills
- Logistics Management
- Performance monitoring
- Benefits Administration
- HR policies
- Employee Relations
- Human resources administration
- Communication Management
- Talent management
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service Coordinator
International Language Services
12.2020 - Current
Manager/Product Owner
NY Nails And Beauty Clinic
12.2010 - 12.2020
Bachelor of Arts - Business Administration , Focus On HR
Florida State College At Jacksonville