Dana VanConant
Avoca,MI
Summary
Sales and customer relationship management expert with a strong track record in identifying business opportunities and building client relationships. Demonstrated success in improving customer satisfaction through consultative sales techniques and effective communication. Proven ability to drive revenue growth and enhance client loyalty.
Overview
20
20
years of professional experience
Work History
Outside Sales
Visual Edge IT
01.2016 - Current
- Executed cold calling, telemarketing, and client visits to drive engagement and sales.
- Identified new business opportunities and cultivated strong relationships with existing customers.
- Utilize Salesforce to track our activity with current and potential partners.
- Created configurations, prepared proposals, handled contract questions, and trained customers to utilize their equipment.
- Coordinated appointments for IT specialist to present solutions to existing imaging clients.
- Supported the process of running credit checks and preparing lease documents.
- This job is hybrid remote. I spend time in the office, work from home and travel within my territory.
Personal Banker
Fifth Third Bank
01.2014 - 01.2016
- Facilitated product sales, increasing customer satisfaction and loyalty.
- Met and exceeded monthly quotas while promoting additional products.
- Maintained strong customer relationships using a consultative sales approach.
- Established and managed customer accounts to drive client engagement.
- This includes doing multiple types of loans from start to finish.
- Processed paperwork, managed phone inquiries, and conducted outbound calls for effective communication.
Retail Sales/Customer Representative
Verizon Wireless
01.2008 - 01.2014
- Exceeded sales targets through team collaboration and focus on key store metrics.
- Managed monthly inventory processes, ensuring stock accuracy and availability for optimal sales.
- Conducted cold calls to potential clients during downtime, generating new business opportunities.
Customer Service Representative
Verizon Wireless
01.2006 - 01.2008
- Assisted customers with upgrades, billing inquiries, accessory purchases, and adding lines of service to accounts, enhancing customer satisfaction.
- Executed store merchandising by swapping devices, connecting alarms, and erecting new walls to enhance product visibility and customer experience.
- Streamlined inventory procedures, improving tracking and management efficiency.
- Managed receiving inventory, creating push transfers, reconciling daily box count differences, working on reports, and conducting monthly physicals.
Education
College of Education -
Wayne State University
Detroit01-2007
General education classes -
St. Clair Community College
Port Huron01-2004
Business classes -
Baker College
Port Huron01-2000
High School Degree -
Port Huron Northern High School
Port Huron01-1997
Skills
- Cold calling and outside sales
- Lead generation
- Sales conversion
- Sales forecasting
- Sales pipeline management
- Salesforce management
- Account management
- Customer relationship management
- Financial assessment
- Lease documentation
- Effective communication and problem solving
- Strong sales techniques
References
Available upon request
Timeline
Outside Sales
Visual Edge IT
01.2016 - Current
Personal Banker
Fifth Third Bank
01.2014 - 01.2016
Retail Sales/Customer Representative
Verizon Wireless
01.2008 - 01.2014
Customer Service Representative
Verizon Wireless
01.2006 - 01.2008
College of Education -
Wayne State University
General education classes -
St. Clair Community College
Business classes -
Baker College
High School Degree -
Port Huron Northern High School