Vandalee Brown
Kahului,HI
Summary
Results-driven professional with a versatile background in insurance and case management. Known for strong multitasking and organizational skills, contributing to improved compliance and client satisfaction through strategic risk mitigation.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Insurance Specialist
Altres (Goodfellows Bros)
Kihei, HI
08.2024 - 12.2025
- Assess project risks and recommend appropriate insurance coverage (e.g., general liability, builder’s risk, workers’ compensation).
- Review contracts and ensure insurance requirements are met for all parties (contractors, subcontractors, vendors).
- Coordinate with insurance carriers, brokers, and underwriters to secure policies.
- Monitor active projects to ensure compliance with insurance terms and conditions.
- Handle claims management, including documentation, investigation support, and settlement coordination.
- Advise project managers and executives on risk mitigation strategies.
- Track certificates of insurance (COIs) and ensure proper coverage limits are maintained.
- Stay updated on industry regulations, safety standards, and insurance trends.
- Communicated effectively with members of operations, finance, and clinical departments.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.3
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Conducted annual reviews of existing policies to update information.
Cashier
Home Depot
Kahului, HI
10.2022 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to optimize checkout procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Ensured compliance with store policies and safety regulations during operations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
NRST Program Specialist
Employers Options (MEO)
Kahului, HI
02.2024 - 09.2024
- Maintained accurate documentation in compliance with regulatory standards and agency policies.
- Trained new staff on case management protocols, fostering a collaborative team environment.
- Implemented process improvements that enhanced service delivery efficiency across caseloads.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented training programs for new case managers to enhance service delivery quality.
- Supervised case management team to ensure compliance with organizational policies and state regulations.
- Evaluated staff performance through regular reviews, providing constructive feedback and development opportunities.
Education
High School Diploma -
Maui High School
Kahului, HISkills
- Documentation skills
- Policy analysis
- Account management
- Regulatory compliance
- Customer service
- Verbal and written communication
- Complex Problem-solving
- Data entry
- Case assessment
- Positive attitude
- Multitasking and organization
Timeline
Insurance Specialist
Altres (Goodfellows Bros)
08.2024 - 12.2025
NRST Program Specialist
Employers Options (MEO)
02.2024 - 09.2024
Cashier
Home Depot
10.2022 - 11.2024
High School Diploma -
Maui High School