Vanesa Rangel
Greenwood
Summary
Dynamic customer service professional with a proven track record at Consumer Financial Services, excelling in client support and dispute resolution. Skilled in accurate data entry and relationship building, I enhance customer satisfaction through effective communication and problem-solving, ensuring compliance and efficiency in all transactions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Consumer Financial Services
12.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed financial transactions accurately, ensuring compliance with company policies.
- Assisted customers in understanding financial products and services to enhance satisfaction.
- Collaborated with team members to streamline customer support processes for improved efficiency.
Instructional Assistant
Pleasant Crossing Elementary School
06.2023 - 12.2023
- Assisted teachers in delivering instructional materials effectively to enhance student engagement.
- Facilitated small group activities, promoting collaboration and active participation among students.
- Supported classroom management by monitoring student behavior and ensuring a positive learning environment.
- Implemented individualized educational strategies to accommodate diverse learning needs of students.
Maintenance Planner
KYB
09.2016 - 05.2023
- Developed and maintained detailed maintenance schedules to optimize equipment uptime.
- Coordinated with vendors and suppliers to ensure timely delivery of spare parts, minimizing delays in repairs.
- Created detailed work orders specifying required tasks, materials, tools, and resources for efficient execution by technicians.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed inventory levels effectively, ensuring optimal stock availability for essential maintenance items.
Education
High School Diploma -
Channel Island High School
Oxnard, CA05-2005
Skills
- Client support
- Engaged listening
- Analytical reasoning
- Accurate data entry
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft Office Suite
- Staff training
- Clerical support
- Filing
- Dispute resolution
- Customer education
Notary Licensed
I am a Licensed Notary in the state of Indiana as of October 2025.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Consumer Financial Services
12.2023 - Current
Instructional Assistant
Pleasant Crossing Elementary School
06.2023 - 12.2023
Maintenance Planner
KYB
09.2016 - 05.2023
High School Diploma -
Channel Island High School