Vanesa Rivera
Cape Coral,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data entry and database administration.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
I believe that quality of care includes the whole person, not only physically, but spiritually and emotionally. I'm open to learning from new experiences at any job I accomplish. I believe it makes me a better employee and allows me to give the best care to each individual I meet.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
SUTHERLIN NISSAN CAPE CORAL
Cape Coral, FL
01.2022 - 06.2023
- Relay high-volume phone calls to appropriate department, check service and sales schedules and take down service appointments for customers
- Write down any concerns that a customer may have and bring to appropriate manager
- Greet customers with respect and concern for all their needs
- Maintain cleanliness of the showroom, and escort customers to appropriate departments
- Set up snack display daily for customers and stocked the coffee machine.
Cashier/Customer Service
Sutherlin Nissan
Cape Coral, FL
01.2022 - 06.2023
- Take all customer payments for service and parts department
- Have experience with closing and balancing out the cashier reports for the day
- Open and close gate to cashiers desk
- Great customer service experience
- Filing, scanning and sorting of important service documents.
CNA advanced
Lee Health/cape coral hospital
Cape Coral, FL
08.2020 - 02.2021
- Dealt with pre and post operative care
- Can do 12-lead ekg, put on a telemetry box on patient
- Experience with the EPIC charting system
- Knowledge in collection of lab specimen
- Experience with colostomy bags, nephrostomy bags, and Foley catheter care, removing catheter and changing ileostomy and colostomy bags
- Helped with rapid response team
- Dealt with covid-19 patients in isolation, including others with infectious diseases
- Transported patients to and from procedures
- Accu check ll for diabetic patients
- Helped with the removal of IV under nurse supervision
- Bladder scan
- Checked vital signs
- Documented all care
- Performed post-mortem care, if needed
- Assisted 14 med-surf patients daily.
CNA - Certified Nursing Assistant
Keystone at four mile cove
Cape Coral, FL
10.2019 - 06.2020
- Provided basic ADLs for patients in an assisted and memory care setting
- Helped with vitals, bathing, feeding, linen changes, and cpap machines
- Worked mostly nights, assisted with ambulation, transfers, and incontinence care.
PCT (Patient Care Technician)
Fawcett Memorial Hospital
Port Charlotte, FL
06.2019 - 09.2019
- Performed daily care for at least 14 patients sometimes more
- Transported patients to and from dialysis or procedures
- Either on hospital beds or wheel chairs
- Measure I&O for nurses
- Bathed and groomed patients with care and proper skill
- Took vitals of each patient twice per shift
- Had knowledge of gait belt, hoyer lift, Sara lift and stand, walker, and body mechanics
- Experience with oncology patients and patients in isolation.
CNA - Certified Nursing Assistant
Independence Home Health
Cape Coral, FL
10.2017 - 06.2019
- Currently taking care of a client with Duschennes muscular dystrophy
- Help with all ADLs
- Assist in shower, use of hoyer lift, cpap, the vest, cough assist, ROM exercise, and administer medication.
Resident Assistant
Brookdale Senior Living
Cape Coral, FL
02.2016 - 06.2016
- Resident assistant for memory care unit
- Help with activities of daily living: bathing, dressing, feeding, clean and folded laundry, and assisted with medication
- Would help in kitchen and serve meals to residents.
Education
Nursing assistant certification -
Cape Coral Technical College
Cape Coral, FL10.2017
Some college - Pre-nursing/theology
Ave Maria University
Ave Maria, FL12.2015
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2014
Skills
- Patient Care
- EMR Systems
- Hospice care
- Medical records
- Cashiering (1 year)
- Communication skills
- Cash Handling
- Listening Skills
- Scheduling
- Appointment Scheduling
- Problem-solving skills
- Telephone Etiquette
- File Organization
- Hospitality services
- Customer Assistance
- Patience and Empathy
- Work independently
- Retrieving Files
- Alphabetical Filing
- Scanning Documents
Certification
- CNA, Cape Coral Technical College, Cape Coral, FL, Nursing Assistant (Articulated) 165 hours
- American Heart Association BLS CPR for Providers, 05/01/21
- Florida Board of Nursing Certified Nursing Assistant exam, 10/01/17, 10/20/17
Assessments
- Customer service, Proficient, 12/01/21, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting
- Delivery driver, Proficient, 05/01/24, Interpreting instructions or signs and solving problems
- Customer focus & orientation, Proficient, 12/01/21, Responding to customer situations with sensitivity
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Front Desk Receptionist
SUTHERLIN NISSAN CAPE CORAL
01.2022 - 06.2023
Cashier/Customer Service
Sutherlin Nissan
01.2022 - 06.2023
CNA advanced
Lee Health/cape coral hospital
08.2020 - 02.2021
CNA - Certified Nursing Assistant
Keystone at four mile cove
10.2019 - 06.2020
PCT (Patient Care Technician)
Fawcett Memorial Hospital
06.2019 - 09.2019
CNA - Certified Nursing Assistant
Independence Home Health
10.2017 - 06.2019
Resident Assistant
Brookdale Senior Living
02.2016 - 06.2016
Nursing assistant certification -
Cape Coral Technical College
Some college - Pre-nursing/theology
Ave Maria University
High School Diploma -
Ida S. Baker High School