Vanessa Amaro
Sherwin-Williams
Long Beach,CA
20
years of professional experience
Results-driven retail operations and district support leader with 20+ years of progressive experience at Target and Sherwin-Williams. Proven track record in store operations, guest experience, training, talent development, and multi-store support in high-volume environments. Master of Public Administration (Finance). and Cum Laude Psychology graduate, and MBA Essentials Certificate from the London School of Economics and Political Science.
Work History
District Store Support Manager
4 Years 4 Months- Facilitated transitions for stores and emerging talent across district, enhancing operational readiness.
- LA South (Orange County) District Support Manager | May 2022 – Present
- Led team in implementing process improvements to enhance store efficiency and customer satisfaction.
- Developed training programs for new staff, increasing onboarding effectiveness and retention rates.
Training Store Manager
1 Year 4 Months- Led training programs to enhance employee skills and improve service quality.
- Developed operational procedures that increased efficiency in store management.
- Mentored new store managers, fostering leadership skills and operational excellence.
- Analyzed sales data to identify trends and inform strategic decision-making.
Sales Marketing Manager
1 Year 10 Months- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed and implemented training programs for new sales staff, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify new business opportunities, driving revenue growth and competitive advantage.
Assistant Store Manager
1 Year 10 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service techniques and product knowledge.
- Assisted in inventory management, optimizing stock levels to meet customer demand.
- Implemented merchandising strategies to enhance product visibility and sales performance.
Executive Team Leader, Sales Floor
1 Year 4 Months- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Streamlined communication between departments, enhancing operational efficiency and workflow processes.
- Resolved customer inquiries promptly, improving satisfaction and loyalty through effective problem-solving techniques.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth and development.
- Led the implementation of new store initiatives, ensuring that all employees were well-versed in changes prior to launch dates.
Executive Team Leader, Guest Experience
2 Years 7 Months- Led guest experience for a high-volume store generating $65 million annually.
- Led guest experience initiatives that enhanced customer satisfaction and loyalty.
- Developed training programs for team members to improve service quality and efficiency.
- Implemented new technologies to improve service delivery and guest interaction tracking.
- Drove initiatives that resulted in increased employee engagement and improved guest interactions.
Senior Team Leader
8 Years- Led team to enhance customer service standards and improve guest satisfaction ratings.
- Oversaw inventory management processes, ensuring accuracy and efficiency in stock levels.
- Set clear team goals and delegated tasks and set deadlines.
Education
Master of Public Administration (M.P.A.) - Finance
Bachelor of Arts (B.A.) - Psychology
- Emphasis in Health Psychology
- Graduated Cum Laude
- Activities: Titan Ambassador, Health Committee, Psi Chi (Psychology Honors), SIRC Employee (Student Information and Referral Center)
Skills
District-led trainings
Sales Training
Talent development
Work delegation
Health and safety compliance
Store operations
Leaders Club 2021
MBA Essentials Certification, April 2025 from the London School of Economics and Political Science
Timeline
District Store Support Manager
Sherwin-Williams
05.2022 - CurrentRead More
Training Store Manager
Sherwin-Williams
01.2021 - 05.2022Read More
Sales Marketing Manager
Sherwin-Williams
07.2020 - 05.2022Read More
Assistant Store Manager
Sherwin-Williams
09.2018 - 07.2020Read More
Executive Team Leader, Sales Floor
Target
02.2017 - 06.2018Read More
Executive Team Leader, Guest Experience
Target
07.2014 - 02.2017Read More
Senior Team Leader
Target
07.2006 - 07.2014Read More
California State University, Fullerton
Bachelor of Arts (B.A.) from Psychology
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California State University, Fullerton
Master of Public Administration (M.P.A.) from Finance
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