Vanessa Arroniz-Espinoza

• Oversaw planning, coordination, and execution of member-driven programs.
• Developed detailed plans based on broad guidance and direction.
• Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
• Cultivated relationships with community, business and local civic leaders in order to draw attention to chamber and bring in new members and volunteers.
• Ensured that all Members' accounts were maintained in CRM and that Membership Lifecycle action plan was followed for each member.
• Implemented effective marketing strategy as well as produced, advertised, and distributed all marketing materials in timely and effective manner.
• Tracked departmental goals regularly.
• Resolved problems, improved operations and provided exceptional service
• Cross-trained existing employees to maximize team agility and performance.
• Defined clear targets and objectives and communicated to other team members.

Accomplishments:

• Created full year of monthly member programs/events that included educational sessions, networking events, ribbon cuttings, city walks, legislative breakfasts, ambassador meeting and other member engagement opportunities.
• Collaborated with Small Business Development Center, SCORE, RAP Foundation and other local organizations to offer valuable educational workshops on monthly basis, at no cost to members.
• Oversaw coordination, marketing strategy, communications and planning of over 18 mixers. Each included unique experience, food, networking and raffles at no cost to Chamber or members. Made possible by establishing relationships with business owners from various industries.
• Increased number of event attendance by over 35%.
• Consistently communicated with local dignitaries. Engaged with mayor, council members, and city staff of Coachella, Indio, La Quinta and Cathedral City. Developed relationship with representatives of Congressman Raul Ruiz, Senator Melissa Melendez, and Supervisor V. Manuel Perez.
• In timeline of less than 7 weeks, coordinated, promoted and launched small business educational session to target Hispanic community. Successfully executed first-time Spanish chamber event with attendance of over 60 people. Positive outcome resulted in funding offer for future projects by City of Coachella.

• Coordinated additional programs, services, and projects as approved by Executive Director.
• Organized and managed program development from conception through successful execution.
• Provided ongoing direction and leadership for program operations.
• Used administrative skills to effectively manage organizational operations, including handling data entry, building reports, and coordinating schedules.
• Supported policy implementation and collaborated with Executive Director to define as well as develop new program standards and procedures.
• Developed and executed outreach strategies to connect with community members, medical professionals, and universities for partnership opportunities.

Accomplishments:

• Developed, structured and launched 3 new programs in less than 6 months.
• Community engagement increased by 70% by coordinating new annual fall event. Partnerships included over 20 CSUSB students, 15 local small business owners, and 2 non-profit organizations. Unexpected funding was extended by local business owner during event.

• Managed and oversaw organization's annual fundraising events in Riverside and Palm Desert office.
• Strategically coordinated special events by creating detailed timeline that indicated deadlines for third-party contracts, silent and live auctions, volunteers, marketing materials, committee meetings, financial objectives, administrative responsibilities, and other tasks that supported success of yearly events.
• Worked closely with Director of Development to identify potential sponsors, budgeting, and in-kind donations.
• Oversaw committee meetings by sending invitations to members, created agenda, took notes, and provided supportive documentation to Chair.
• Pulled reports and verified all ticket sales, sponsor sales, and GIK procurement were accounted for and reconciled any discrepancies. Developed post-event reports to determine effectiveness of each event
• Collaborated with senior leadership to identify funding objectives and advised workable development plans.

Accomplishments:

• Successfully coordinated first time fundraising event for organization that raised over $70,000.
• Achieved over $300,000 of fundraising revenue in fiscal year surpassing budget goals.
• Managed 50+ volunteers and successfully executed events with attendance of up to 400 people.

• Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Contributed to increase of monthly sales goals by maintaining knowledge of promotions and upselling.
• Performed inventory control procedures to manage stock.

Accomplishments:

• Became top sales leader, contributed to sales increase and trained new employees seasonally.
• Management tasks included purchase of merchandise and overseeing online sales.