VANESSA ASTUDILLO-RIVERA
Long Island City,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
QUEENS ENDOVASCULAR CENTER
11.2023 - Current
- Resolved customer complaints using established follow-up procedures.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Facilitated communication between patients and various departments and staff.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Medical Assistant
DR. KEN TRUONG
09.2021 - 11.2021
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collected and documented patient medical information such as blood pressure and weight.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Associate of Science - REGISTERED MEDICAL ASSISTANT
The New York School For Medical And Dental Assistants
Long Island City, NY05.2022
Skills
- Payment Calculation
- Creative Problem-Solving
- Professional Bedside Manner
- Collections Management
- Spanish Fluency
- Patient Records Management
- Insurance Authorizations
- Patient Care Coordination
Certification
- Licensed Phlebotomy - 2021
- Licensed CPR & First Aid Certification (ACR) - 2021
- Licensed HIPAA Certified - 2021
Timeline
Patient Care Coordinator
QUEENS ENDOVASCULAR CENTER
11.2023 - Current
Medical Assistant
DR. KEN TRUONG
09.2021 - 11.2021
Associate of Science - REGISTERED MEDICAL ASSISTANT
The New York School For Medical And Dental Assistants
- Licensed Phlebotomy - 2021
- Licensed CPR & First Aid Certification (ACR) - 2021
- Licensed HIPAA Certified - 2021
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