Vanessa Batterson

• Greeted and assisted guests during check-in and check-out processes.
• Managed multi-line phone system, directing inquiries to appropriate departments.
• Handled guest complaints efficiently, ensuring high levels of customer satisfaction.
• Maintained accurate records of reservations and guest accounts using Choice Advantage Software.

• Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
• Managed front desk operations, including check-ins, check-outs, and reservations.
• Coordinated communication between departments to enhance guest experience and address inquiries.
• Maintained accurate records of guest information and billing transactions using the Oracle OPERA property management system (including OPERA Cloud) tied to IHG's central reservation network.

• Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
• Trained and mentored staff on proper cleaning techniques and safety protocols.
• Developed and implemented efficient scheduling systems to optimize team productivity.
• Conducted regular inspections to maintain quality control across all guest rooms and common areas.
• Managed inventory levels for cleaning supplies, ensuring availability while minimizing waste.
• Resolved guest complaints promptly, enhancing overall guest experience and satisfaction ratings.

Checked in and checked out guests. Assisted with guest arrivals and assigned room numbers. Processed guest departures and handled reservations. Looked up guest stay details and modified booking information. Walked in new guests smoothly. Prepared billing and folios. Processed credit card payments accurately. Reviewed daily charges and balanced accounts during shifts. Conducted night audits and ran end-of-day reports. Synchronized data with parent company systems.