Vanessa Baylock

• Streamlined patient registration process by implementing efficient data entry techniques and prioritizing accuracy.
• Enhanced patient satisfaction with timely and accurate scheduling of appointments, ensuring minimal wait times.
• Expedited insurance verification by maintaining updated knowledge of policies and procedures.
• Reduced billing errors, resulting in increased revenue, through meticulous record keeping and attention to detail.
• Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization''s requirements.
• Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
• Contributed to a welcoming environment by providing friendly, empathetic customer service during each interaction with patients and family members.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Greet and check-in clients in a courteous manner

Provide clerical and laboratory support to clinic team

Interview WIC Program applicants to determine income and residency eligibility

Follow WIC Program mandated procedures to collect medical hx data,collect blood samples from finger stick;obtain height/weight on adults,children, and infants and accurately record information on XP software