Vanessa Camacho
Dublin,US
Summary
Experienced sales/customer support representative with a proven track record of exceeding targets and delivering exceptional customer service. Skilled in building strong relationships with clients, identifying their needs, and providing tailored solutions. Possess excellent communication and problem-solving skills, with the ability to handle customer inquiries and resolve issues efficiently. A proactive team player who thrives in a fast-paced and dynamic environment. Committed to delivering results and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Inbound Sales Representative
Gusto
Remote, CA
05.2022 - Current
- Builds sustainable relationships and trust with customer accounts using open and interactive communication
- Obtained over a 50% quality conversion rate MoM
- Set weekly/monthly/quarterly goals for myself to ensure I am reaching and exceeding my quality metrics
- Top 10% on the inbound sales stack rankings
- Develop customized sales techniques to successfully sell and upsell services to new and existing clients.
Merchant Services Representative
VAGARO,INC
Dublin, CA
04.2020 - 10.2021
- Account updates including: rates, bank accounts, location or owner information
- Closely monitored and analyzed transactions, looking for patterns or behaviors that may indicate fraudulent activity
- Tracked chargeback activity and managed the dispute life cycle with the customer and their client
- Collaborated closely with various teams within the organization, such as risk management, compliance, and customer support to coordinate further investigations and implement fraud prevention measure effectively
Tech Support
VAGARO,INC
Dublin, CA
09.2019 - 04.2020
- Consulted via telephone, email, chat, and social media to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Explained technology-related details in easy-to-understand terms to end-users from different backgrounds
- Managed a high call volume and escalated complex issues to the proper departments
- Documented and tracked support cases to ensure it was resolved in a timely manner
Education
High School Diploma -
Quest Academy
Skills
- Strong Communication
- Strong Analytical Thinking
- Time Management
- Relationship Building
- Data Review
- Account Management
- Salesforce
- Zendesk
- Panda
Accomplishments
Managed a CSAT score of 90% and above YoY. I was able to obtain this score based on my product knowledge, response times, and demonstrating empathy to each client.
Timeline
Inbound Sales Representative
Gusto
05.2022 - Current
Merchant Services Representative
VAGARO,INC
04.2020 - 10.2021
Tech Support
VAGARO,INC
09.2019 - 04.2020
High School Diploma -
Quest Academy