Vanessa Camacho
Dublin,US
Summary
Experienced sales/customer support representative with a proven track record of exceeding targets and delivering exceptional customer service. Skilled in building strong relationships with clients, identifying their needs, and providing tailored solutions. Possess excellent communication and problem-solving skills, with the ability to handle customer inquiries and resolve issues efficiently. A proactive team player who thrives in a fast-paced and dynamic environment. Committed to delivering results and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Inbound Sales Representative
Gusto
05.2022 - Current
- Builds sustainable relationships and trust with customer accounts using open and interactive communication
- Obtained over a 50% quality conversion rate MoM
- Set weekly/monthly/quarterly goals for myself to ensure I am reaching and exceeding my quality metrics
- Top 10% on the inbound sales stack rankings
- Develop customized sales techniques to successfully sell and upsell services to new and existing clients.
Merchant Services Representative
VAGARO,INC
04.2020 - 10.2021
- Account updates including: rates, bank accounts, location or owner information
- Closely monitored and analyzed transactions, looking for patterns or behaviors that may indicate fraudulent activity
- Tracked chargeback activity and managed the dispute life cycle with the customer and their client
- Collaborated closely with various teams within the organization, such as risk management, compliance, and customer support to coordinate further investigations and implement fraud prevention measure effectively
Tech Support
VAGARO,INC
09.2019 - 04.2020
- Consulted via telephone, email, chat, and social media to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Explained technology-related details in easy-to-understand terms to end-users from different backgrounds
- Managed a high call volume and escalated complex issues to the proper departments
- Documented and tracked support cases to ensure it was resolved in a timely manner
Education
High School Diploma -
Quest Academy
Skills
- Strong Communication
- Strong Analytical Thinking
- Time Management
- Relationship Building
- Data Review
- Account Management
- Salesforce
- Zendesk
- Panda
Accomplishments
Managed a CSAT score of 90% and above YoY. I was able to obtain this score based on my product knowledge, response times, and demonstrating empathy to each client.
Timeline
Inbound Sales Representative
Gusto
05.2022 - Current
Merchant Services Representative
VAGARO,INC
04.2020 - 10.2021
Tech Support
VAGARO,INC
09.2019 - 04.2020
High School Diploma -
Quest Academy
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