Vanessa Caraffa
Delray Beach,FL
Summary
Accomplished Patient Care Coordinator with a proven track record at Inspire Cosmetic Surgery & Med Spa, enhancing patient satisfaction and streamlining operations. Skilled in patient care coordination and critical thinking, I significantly improved service delivery by training staff and managing patient flow. My expertise in HIPAA compliance and organizational skills has led to a seamless patient experience.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Inspire Cosmetic Surgery & Med Spa
Delray Beach
11.2017 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Oversee the scheduling for three board-certified plastic surgeons in a AAASF certified operating room.
- Coordinated patient care by managing medication distribution, completing all preoperative assessments, thoroughly reviewing pre- and post-operative instructions, and overseeing patient recovery to ensure a smooth surgical experience.
- Effectively managed all incoming surgical leads, coordinating and scheduling consultations to ensure a seamless patient experience.
Director of Client Relations
Inspire Cosmetic Surgery & Med Spa
Delray Beach, FL
08.2018 - 11.2018
- Spearheaded the creation of customized reports that provided valuable insights into client performance metrics and growth opportunities.
- Launched customer feedback initiatives to gather insights that informed strategic direction and improvements in service delivery.
- Enhanced client satisfaction by developing and implementing tailored relationship strategies.
Medical Receptionist
Pediatric Associates
Boca Raton, FL
03.2017 - 08.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Lab Assistant and Data Entry
Boca Delray Pathology
Delray Beach
08.2016 - 02.2018
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Education
Health Administration - Healthcare
Florida Atlantic University
Boca Raton, FL08.2018
Skills
- Critical Thinking Skills
- Organizational Skills
- Appointment Scheduling
- HIPAA Compliance
- Multitasking ability
- Patient Relations
- Attention to Detail
- Patient Care Coordination
- Patient Care
- Scheduling
- Patient Education
- Payment Collection
- New Hire Training
Timeline
Director of Client Relations
Inspire Cosmetic Surgery & Med Spa
08.2018 - 11.2018
Patient Care Coordinator
Inspire Cosmetic Surgery & Med Spa
11.2017 - Current
Medical Receptionist
Pediatric Associates
03.2017 - 08.2018
Lab Assistant and Data Entry
Boca Delray Pathology
08.2016 - 02.2018
Health Administration - Healthcare
Florida Atlantic University